British High Commission
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View Vacancy – SIN – Community Liaison Officer, AO
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Community Liaison
Main purpose of job:
The Community Liaison Officer (CLO) works closely with Post management and alongside Corporate Services Team for the well-being of all staff at Post, with a primary function as advocate for and provision of support to UK-based staff and families on family and community issues, principally in the areas of information gathering, welfare and communication. The role holder will also provide resilience and leave cover for our Protocol Officer, ensuring continuity of service on time critical elements of that important Corproate Services portfolio.
This is a people-focused role and the successful candidate will be energetic, enthusiastic and able to confidently work autonomously as well as collaboratively with others. They will be approachable, empathetic and resilient.
Roles and responsibilities / what will the jobholder be expected to achieve:
- Information gathering and management for UK-Based officers and their spouses/partners and families. To include information primarily on spouse/partner employment at Post; children’s education (through completion of separate School and Nursery Information Sheets of authorised schools at Post); a comprehensive information pack on childcare at post; adult education, career and training opportunities; family circumstance-related issues; recreational facilities; social matters; completion of Diplomatic Service Families Association (DSFA) Spouse and Partner Annual Employment Report and periodic cost of living (COLA) returns. The CLO coordinates regular reviews of Post Report and Fact Sheet to ensure accuracy and comprehensive diversity and inclusion information.
- Welcome and welfare at Post: Initiate contact with UK-Based appointees and coordinate introductory calls (‘warm calls’) to ensure that officers feel well supported and fully briefed on what to expect in advance of their arrival; welcome all staff on posting/temporary duty/flexible deployment and accompanying families to ensure as smooth an integration as possible into the life of the Post community; follow up to check that officers and families are settling in well; act as a source of referral and support where questions, problems and difficulties arise; provide short Post community induction; provide support and advice on departure processes.
- Advocate for UK-based staff and families in addressing issues of importance with Post Management, including as their representative on the Post Housing Committee, and as the chief link between Post and DSFA at HQ.
- Communicate effectively on community and social matters across Post to all staff and through engagement in committees (Post Housing Committee, Wellbeing Hub, Crown and Anchor amenity committee). The CLO is expected to establish some form of communication for staff and spouses/partners across Post, such as a WhatsApp group, in accordance with the FCDO social media policy.
- Lead on design and delivery of community-focused events in partnership with others, particularly those that involve that contributing to a sense of community for families.
- Emergency planning: the CLO must engage in Post crisis and contingency planning and exercises and is usually part of the Crisis Wellbeing Team.
- Protocol cover: The CLO covers for our Protocol Officer during absences, including liaison with the MFA Protocol Team on UK-based staff accreditation, support for visa applications for official travel.
All the above requires the CLO to work in close collaboration with Corporate Services Team, Post’s senior leaders and the DSFA’s HQ office.
Essential on arrival:
- Strong interpersonal skills, including the ability to be professional, confident, courteous, and deal with interlocutors at senior level.
- Excellent organisational skills with the ability to multi-task and strong problem-solving skills.
- Excellent customer service skills, with proven ability to take responsibility and exercise considerable discretion.
- Good attention to detail, excellent organisational, IT and administrative skills.
- The ability to work at pace and independently.
- Proficient in the use of Microsoft Office (Outlook/Word/Excel/PowerPoint).
Desirable:
- Experience of an overseas posting with a diplomatic mission.
- Experience in welfare-type work.
- Experience in designing and managing small-scale events.
Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together
29 January 2024
Administrative Officer (AO)
Full-time, Permanent
37.5
Asia Pacific
Singapore
Singapore
British High Commission
1
SGD
4,118
25 March 2024
Benefits:
We offer a competitive package, which includes basic salary of SGD 4,118 per month and a generous annual wage supplement (as part of total guaranteed remuneration) of an additional 2 months’ salary paid out in December each year, Central Provident Fund (CPF) payment in lieu for non-Permanent Resident foreign nationals, 23-days annual leave entitlement and a health insurance plan. The basic salary is non-negotiable.
We have a generous leave offer including: 23 days annual leave, increasing to 25 after 5 years’ service, with the option to carry over up to 12 days into the subsequent leave year; 14 public holidays; generous maternity and paternity leave; and childcare leave.
We offer medical insurance to support staff with the high costs of healthcare in Singapore and periodic reimbursement for the cost of eye tests and replacement eye wear.
Learning and development opportunities:
We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.
The BHC has an active Learning & Development Committee which works hard to provide a comprehensive L&D offer. There is a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the International Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all available opportunities.
All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation.
Working Patterns:
Normal working hours are 37.5 per week: 8.30am to 5.00pm from Monday to Friday.
BHC Singapore supports and promotes flexible working as a crucial part of our inclusive offering.
We would welcome applications from job-share partners.
Other information:
In addition to the duties which this job normally entails, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the High Commission, including playing a part in the corporate life of the mission and supporting any crisis response.
No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a local work permit which we will sponsor.
Staff recruited locally by the British High Commission are subject to terms and conditions of service according to local Singapore employment law.
Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews.
The British High Commission is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation. Our values of Collaboration, Opportunity, Respect and Excellence (CORE) are our guiding principles. We aspire to live our values consistently in order to make the British High Commission a great place to work where staff feel valued, supported and inspired to be their best. To learn more about the Commission, watch Life at the British High Commission Singapore.
Please note that all successful candidates will be expected to serve a minimum of 6 months in their new role before being eligible to apply for further positions within the British High Commission.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline.”
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.
All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time.
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
Singapore
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