British High Commission
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View Vacancy – SIN – Pro Consul, AO
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Foreign, Commonwealth and Development Office (Consular Roles)
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Consular
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Main purpose of job:
The British High Commission in Singapore is part of a global network providing a full range of consular assistance to British people in Singapore in line with the Foreign, Commonwealth and Development Office’s (FCDO) published Consular Guidance and Customer Charter, Consular Services Strategy, local procedures, guidance and performance standards. The successful candidate will be working in a fast-paced and complex environment where the ability to work under pressure and with difficult subject matter is vital, as well as having responsibility for driving high standards of service delivery.
The Pro Consul will work as part of a Consular Team of 2 staff in the delivery of the day to day operations and assistance to British Nationals.
The Pro Consul has the opportunity to make a direct difference to the lives of British Nationals, often in difficult and challenging circumstances. The job requires dealing with a wide variety of assistance casework, including following deaths, hospitalisation and in helping people to return to the UK. You will also be involved in responding to crises and other stressful events. Visits to prisons, hospitals and mortuaries, will be required.
Roles and responsibilities / what will the jobholder be expected to achieve:
The following are the basic day to day duties the incumbent will be required to perform. Please note though they may change due to increasing/decreasing workloads.
1. Consular Assistance: Provide support to British Nationals in Singapore, under guidance from the Vice-Consul , including: visiting prisoners, dealing with deaths, hospitalisations, victims of crime and victims of rape or sexual assault and the issuing Emergency Travel Documents. Maintain timely and accurate records using FCDO’s consular case management system.
2. Communication, Outreach and Prevention: Support in the delivery of plans to reduce preventable consular incidents in Singapore, carrying out prevention work with the Vice Consul and the Regional Prevention Advisor. Contribute to pro-active outreach in Singapore and communication with key external stakeholders, including building partnerships with local authorities, British Groups, the travel industry, other government organisations and likeminded Embassies. Contribute ideas and suggestions for the High Commission social media messaging, engaging proactively and regulary with the COMMs team. Ensure publicly available information on gov.uk, including service provider lists and guidance sheets are accurate and up-dated regularly.
3. Crisis: As part of the whole of mission approach, you will be expected to play an active role in the High Commission’s crisis preparedness, including contributing the High Commission’s Crisis Management Plan and being a member of the Consular Crisis Team in the event of a major incident, leading on field deployment and any required training for non-consular staff. Liaison with Corporate Services and post security officer with regards to crisis equipment.
4. Corporate: Play an active part in the corporate life of the High Commission, including joining High Commission Committees where appropriate, to maximise the overall wellbeing of staff.
5. To provide cover for the Vice Consul when necessary
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- Fluent written and spoken English
- Strong team working skills, providing motivation and support for colleagues within the team.
- Ability to resolve conflict and bridge cultural differences in team.
- Able to display sound judgement and an analytical approach in decision making.
- Ability to drive high quality service standards using sound judgement, critical thinking and problem solving skills, applying procedures and guidance
- Experience of working in a customer-facing environment including the ability to support people and team members in traumatic or difficult circumstances
- Good self-management and organisational skills with an ability to work under pressure in challenging, stressful situations, demonstrating a high level of personal resilience.
- Flexible, resilient, patient and able to deal with difficult and stressful situations.
- Proven experience of displaying a high level of discretion and responsibility.
- Ability to liaise with and manage external stakeholder relationships.
- Experience in completing timely and accurate written information in English.
- IT proficiency
- Ability to travel within the wider Asia Pacific region as required
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- Knowledge of the United Kingdom would be an advantage
- Previous experience in another support providing organisation would be an advantage.
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Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together
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29 March 2024
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Administrative Officer (AO)
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Full-time, Permanent
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37.5
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Asia Pacific
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Singapore
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Singapore
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British High Commission
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1
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SGD
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4,118
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1 July 2024
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Benefits:
We offer a competitive package, which includes basic salary of SGD 4,118 per month and a generous annual wage supplement (as part of total guaranteed remuneration) of an additional 2 months’ salary paid out in December each year, Central Provident Fund (CPF) payment in lieu for non-Permanent Resident foreign nationals, 23-days annual leave entitlement and a health insurance plan. The basic salary is non-negotiable.
We have a generous leave offer including: 23 days annual leave, increasing to 25 after 5 years’ service, with the option to carry over up to 12 days into the subsequent leave year; 14 public holidays; generous maternity and paternity leave; and childcare leave. We encourage volunteerism and offer up to 3 days paid volunteer leave.
We offer medical insurance to support staff with the high costs of healthcare in Singapore and periodic reimbursement for the cost of eye tests and replacement eye wear.
Learning and development opportunities:
We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.
The BHC has an active Learning & Development Committee which works hard to provide a comprehensive L&D offer. There is a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the International Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all available opportunities.
All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation.
Working Patterns:
Normal working hours are 37.5 per week: 8.30am to 5.00pm from Monday to Friday.
British High Commission Singapore supports and promotes flexible working as a crucial part of our inclusive offering. Our current posture allows for staff to work from home for up to 40% of their working week, subject to line manager agreement.
Other information:
In addition to the duties which this job normally entails, you may from time to time be required to undertake additional or other duties as necessary to meet the needs of the High Commission, including playing a part in the corporate life of the mission and supporting any crisis response.
No accommodation or relocation expenses are payable in connection with this position. You must have or be able to obtain a local work permit which we will sponsor.
Staff recruited locally by the British High Commission are subject to terms and conditions of service according to local Singapore employment law.
Employment offers are subject to successful clearance of pre-employment checks. Only short-listed applications will be called for personal interviews.
The British High Commission is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation. Our values of Collaboration, Opportunity, Respect and Excellence (CORE) are our guiding principles. We aspire to live our values consistently in order to make the British High Commission a great place to work where staff feel valued, supported and inspired to be their best. To learn more about the Commission, watch Life at the British High Commission Singapore.
Please note that all successful candidates will be expected to serve a minimum of 6 months in their new role before being eligible to apply for further positions within the British High Commission.
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Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline.”
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.
All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time.
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
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Singapore
To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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