Nice to have: 

• Previous line management experience, particularly in a contact centre or operational service environment;
• Good geographical knowledge or an interest in international affairs;
• Experience supporting customers in complex, sensitive or emotionally challenging situations;
• An appetite for learning and continuous improvement, with a willingness to adapt and try new approaches;
• Experience contributing to service improvement, change or quality initiatives;
• A calm, kind and resilient approach when dealing with high‑pressure situations.

Please be advised that Consular positions at the FCDO entail dealing with crisis and casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma. 

This is a full-time, permanent contract at EO ES grade level, based in Malaga. The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.

The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law. 

Only short-listed applications will be called for personal interviews. 

Visa/work permit requirements: No accommodation or relocation expenses are payable in connection with this position. Candidates must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract.

Working patterns: This is a full‑time role (37.5 hours per week) within a 24/7 operational environment. The successful candidate will work on a shift‑rotation basis, which includes evenings, nights, weekends and public holidays. The role is primarily office‑based in Málaga. Following completion of training, there will be some flexibility to work from home for certain unsociable‑hour shifts, in line with operational requirements.
Occasional travel to the UK (London or Glasgow) may be required.

Learning & Development: All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation. You will receive a structured induction and training programme to support you in understanding consular work, CCC operations and your leadership responsibilities. Ongoing learning is supported through coaching, feedback and access to the FCDO’s Learning & Development platforms, with opportunities to further develop your people‑management and operational leadership skills in a dynamic, high‑profile environment.

The FCDO is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

FCDO does not pay for travel-related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

The Embassy is committed to employee development and wellbeing and has several initiatives in both areas that benefit staff.