Main purpose of job:

The job holder will be working as part of the post technical team. The job holder main objective will to assist the general operation of technical work group (TWG) office – in related with work request process, staff management, control and record keeping.  Supporting the department to achieve its goal by helping customers get a quality service.

Roles and responsibilities:

Technical team general operation support (75%):

• First point of contact for work request enquires submitted to the technical team.
• HERA : Raising requisitions (purchase order ) and receiving goods and services.
• Liaise with business partners, contractors, service providers and government offices to facilitate enquires.
• Estate record keeping, inputting information on IT package, updating work progress, Recording the staff annual leave, preparing monthly overtime sheet.
• Process works requests and Preventive planned maintenance (PPM) schedule.
• Record all completed works requests including costs.
• Pyramid: Entering maintenance information.

Administrative support (25%):

• To deputise for the TWG office manager in their absence. 
• Processing day labours weekly payment and passing on to accounts.
• Check fuel distribution list and send it to the transport team every month.
• Check all TWG vehicle journey sheets.
• Communicating with land lords by representing the technical team.
• Skills to maintain a variety of strategic engagement tools and respond in a timely manner to queries. 

• Degree in customer service,management or related field
• Basic computer skills
• Knowledge on Health and safety procedure
• Written and verbal communication
• Organisational skill
• Microsoft Office Skills
• Email etiquette
• Problem-solving and Critical Thinking Skills