The British Embassy in UAE has a vacancy for a Systems, Data and Innovation Officer under the United Kingdom Visas and Immigration (UKVI), job grade Executive Officer (EO) on a fixed-term contract for one (1) year. This role may be based in either Abu Dhabi or Dubai.

Main purpose of job:

The Systems, Data and Innovation Officer plays a vital role in supporting and enhancing the International Network’s operations across its four strategic pillars. Reporting to the Global Transition Lead and with matrix alignment to Regional Heads, this position focuses on developing and maintaining Power Platform solutions, data analysis, and continuous improvement initiatives that support the network’s mission.

The role supports a network of Visa Outreach Officers (VOOs) through technology solutions, particularly the VOO Logging app and related Power Platform applications that capture and manage business activities across all four pillars.

The FCDO is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We do not discriminate on any basis, including categories protected by law. In keeping with the FCDO’s commitment to disability inclusion in the workplace, hiring managers must incorporate the principles set out in the FCDO Disability Confident scheme job applications in the CBS recruitment process.  Our CBS are recruited by Missions in-country in line with local employment laws.

Duties and responsibilities:

Establish & Maintain the Network: 

Systems and Innovation

• Support the Head of Systems, Data and Innovation with platform development initiatives.
• Identify and implement system improvements while maintaining documentation.
• Design and implement technical solutions to meet regional requirements.
• Drive continuous improvement through automation and system enhancements.
• Evaluate and implement new technologies based on user feedback and operational needs.

Training and Support

• Design and deliver technical training programs, including materials and user guides.
• Build and support a network of regional super users and champions.
• Support the Head of Systems and Innovation to monitor training effectiveness and system usage.

 Performance Analysis

• Develop and maintain performance dashboards and analytical reports.
• Support data-driven decision making through trend analysis and insights.
• Support the Head of Systems and Innovation to monitor system effectiveness and implement improvements based on usage patterns.

Regional Support & Matrix Management

• Work directly with Regional Heads to understand and support local priorities and requirements.
• Serve as the primary point of contact for regional systems and performance queries.
• Contribute to regional strategic initiatives with data and systems expertise.

Relationship and Stakeholders

• Maintain and enhance contact management systems for stakeholder engagement tracking.
• Develop reporting solutions to monitor engagement effectiveness and stakeholder relationships.
• Support the network’s engagement tracking requirements through Power Platform solutions.
• Create dashboards to visualize stakeholder interaction patterns and engagement outcomes.
• Provide technical support for stakeholder management tools and applications.

Supporting Operations

• Support and maintain the DMC Escalations app and IT solutions for the Global Partner Programme, including associated Power Platform functionality, workflows and reporting requirements.
• Develop new applications to support operational requirements across regions.
• Create and maintain technical documentation and user guides.
• Design and deliver training sessions on systems and applications.
• Support overseas Enrichment teams with technical solutions for document processing and verification.

Customer & Market Insight

• Develop and maintain reporting solutions for market intelligence gathering.
• Create data visualization tools for market trend analysis.
• Support VOOs with technical solutions for insight capture and reporting.
• Design and implement data collection mechanisms for targeted insight gathering campaigns.
• Produce analytical reports to identify patterns and trends in market data.

Assurance & Integrity

• Develop and support systems for logging VAC inspections, TB centre audits, and SELT centre audits.
• Develop quality assurance monitoring tools and dashboards.
• Create and maintain solutions for compliance monitoring.
• Support data validation and integrity checks across systems.
• Implement technical solutions for audit trail maintenance.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

Key behaviours required: 

• Changing and Improving: Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
• Managing a Quality Service: Deliver service objectives with professional excellence, expertise, and efficiency, taking account of diverse customer needs.
• Delivering at Pace: Take responsibility for delivering timely and quality results with focus and drive.

Essential Technical Skills:

• Strong proficiency in Microsoft Power Platform (Power Apps, Power BI, Power Automate) or related applications such as Excel Power Query.
• Experience in developing and maintaining business applications.
• Data analysis and visualization expertise.
• Technical documentation and user guide creation.
• Training delivery and facilitation skills.
• Project management and stakeholder engagement capabilities.

Essential Experience:

• Application development and support.
• Data analysis and reporting.
• Process improvement initiatives.
• Technical training delivery.
• User support and documentation.
• Stakeholder engagement across multiple levels.

Language requirements: 

Language: English

Level of language required:  Fluent