Nice to have: 

• Experience working in a hub, centralised operation or processing centre;
• Previous experience of collaborating with external suppliers and partners;
• Experience or knowledge of working in an international environment;
• Ability to gather and analyse customer insight / research data.

Please be advised that Consular positions at the FCDO entail dealing with crisis and casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma. 

This is a full-time, fixed-term contract at Executive Officer (EO ES) grade level, based in Madrid. 

The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period. Only short-listed applications will be called for personal interviews. No accommodation or relocation expenses are payable in connection with this position. 

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.

The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law. 

The British Embassy in Madrid occupies floors of a high-rise building. In an emergency, lifts may be inoperable, requiring evacuation via stairs or to a fire safety refuge. Applicants with mobility needs are encouraged to discuss this with the job sponsor to ensure appropriate arrangements, including a Personal Emergency Evacuation Plan.

Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract. The British Embassy does not sponsor visas or work permits. 

Working patterns: 

Working hours are 37.5 per week. Emergency Travel Document (ETD) Centre staff are required to work on a rotational shift pattern. As Workflow Manager, while standard working hours would initially be between 0800 to 1600 Monday to Friday, your working hours will adjust regularly to meet the needs of the team and service delivery. Working hours will involve weekends, unsociable hours and public holidays. The British Embassy Madrid supports and promotes flexible working where possible as a crucial part of our inclusive offering.

Learning & Development: We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation. All new hires undertake a workplace induction and there are a number of mandatory e-learning courses that must be completed in order to pass probation.

The FCDO is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

FCDO does not pay for travel-related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCDO will not meet the costs connected with relocation if offered a position.

*Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

The Embassy is committed to employee development and wellbeing and has several initiatives in both areas that benefit staff.