Virtual Navigator – Spanish

Job Overview: The International Rescue Committee (IRC) launched a virtual resettlement and referral program through the Virtual Afghan Placement and Assistance program (VAPA) in March 2022 to serve Afghan humanitarian parolees who arrived through Operation Allies Welcome (OAW).  VAPA’s launch was followed shortly by the launch in June 2022 of the Uniting for Ukraine Support Line (U4USL) which supports Ukrainian humanitarian parolees in navigating resettlement in the United States. Recently, the Biden administration also established a humanitarian parole pathway for Cubans, Haitians, Nicaraguans, and Venezuelans. In an effort to continue and streamline support for newcomers arriving through humanitarian parole, the International Rescue Committee created a new Virtual Resettlement Line (VRL).   

The Virtual Navigator responds to the needs, questions, and requests of clients calling or emailing the Virtual Resettlement Line.  In a timely, efficient and responsive manner, the Virtual Navigator takes calls and emails from potential clients to see if they may qualify for additional services through programs funded by the Office of Refugee Resettlement.  They provide trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Virtual Navigator works closely with clients, colleagues, and external parties to refer callers to the appropriate programs when eligible, and provides light-touch, virtual navigation of resources and support within the caller’s community. 

Major Responsibilities:

Responsibilities include, but are not limited to: 

• Maintain up-to-date knowledge and eligibility criteria for all programs offered by the IRC.
• Conduct eligibility screenings for callers including parolees, SIVs, and secondary migrant refugees.
• Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.
• Efficiently and effectively conduct web-based research to locate local resources and referral options for clients.
• Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Provide individualized support through resource sharing and referrals specific to the needs of the caller.
• Conduct referrals using a streamlined referral process established by the IRC’s Virtual Resettlement Program (VRP).
• Support the Program Officer, VRL with outreach and communications regarding VRL’s services.
• Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Relevant professional experience in the human services field is required; a minimum of 2 years’ experience is strongly preferred.
• Experience working with refugee and/or immigrant populations along with outreach for community-based organizations strongly preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluency in English and Spanish are required.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Working Environment: 

• A fully remote working environment.
• May require occasional weekend and/or evening work based on client needs.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.