Visitor Experience Assistant x3

We are looking for three Visitor Experience Assistants to ensure that every one of our visitors
to our Rathlin West Light Seabird Centre reserve has a high-quality visitor experience. Working
with a team, you will make sure our visitors are warmly welcomed, enthused about the resident
wildlife, and ultimately encouraged to support the work of the RSPB through membership. We will
be delivering a full event programme and you will assist in delivering activities and events in
a fun an innovative way.

Rathlin Island is home to an internationally significant breeding colony of seabirds including
puffins, guillemots, razorbills, fulmars and kittiwakes. The Seabird Centre attracts many
thousands of visitors every year, including scientists and wildlife filmmakers as well as the
general public. The island is a stunningly beautiful place with an astonishing variety of
wildlife to see and several reserves to explore. The island has a vibrant resident community
and there is a great programme of cultural events throughout the season

This is an ideal opportunity for someone who is keen to develop and grow in visitor engagement
and events management.

You will be:

• Working with colleagues to ensure the effective, efficient and safe running of the centre,
  guaranteeing a high quality, on-brand, visitor experience.
• Working with the visitor centre and site management team to achieve financial targets and
  Key Performance Indicators (KPI) to deliver against our business goals.
• Expected to ensure every visitor has positive and memorable contact with staff, whether
  they are individuals, small groups, large groups, school groups, people with disabilities,
  families etc.
• Assist with the facilitation of family activities and events, contributing ideas and
  suggestions to enhance the visitor experience.
• Ensure the visitor centre, together with its environs, visitor facilities and equipment are
  maintained and presented to a high standard.

Essential skills, knowledge & experience:

• Ability to enthuse people to support wildlife and nature with good people engagement and
  communication skills.
• Excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• Good problem solving skills and be able to work on own initiative.
• Ability to manage and respond quickly to customer needs and feedback.
• Ability to work as part of a team, to motivate and inspire people.
• Ability to build and maintain strong relationships.
• Ability and willingness to work flexibly including weekends and occasional evenings.

This is a Fixed-Term role for 6 months, Full-Time for 37.5 hours per week. 

Staff accommodation may be available to rent on the Island.

The RSPB reserves the right to extend or make this role permanent without further advertising
dependent on business needs at the end of the contract term.

We are looking to conduct interviews for this position from 27 January to 2 February 2024. For
further information please contact [email protected] 

As part of this application process you will be asked to complete an application form including
evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels
supported, valued, and able to be their full selves. To achieve our vision of creating a world
richer in nature, we need more people, and more diverse people, on nature’s side. People of
colour and disabled people are currently underrepresented across the environment, climate,
sustainability, and conservation sector. If you identify as a person of colour and/or disabled,
we are particularly interested in receiving your application. Contact us to discuss any
additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of
Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have
a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes.