Visitor Experience Officer

We’re looking for a team player with excellent people skills combined with a passion for
connecting people with nature. Working at Sherwood Forest Reserve, you’ll be providing a unique
and fascinating visitor experience inspiring our visitors to support nature conservation now
and in the future. This role is fundamental in ensuring we have the highest quality of visitor
experience for both new and existing audiences.

Sherwood Forest & Budby South Forest is an ancient landscape alive with nature, history and
folklore. Today it is a magical destination visited by people from across the globe, home to
the enduring legend of Robin Hood & the famous Major Oak, estimated to be more than 1,000
years old.

We care for over 450 hectares of ancient wood pasture and rolling heathland which is home to
thousands of species of bird, insect, mammal, fungi, tree and plant. Wooded for centuries &
once part of a vast royal hunting ground, for the 350,000 people who come to visit each year it
is an incredible place to visit, boasting a unique collection of ancient oaks which have been
thriving here for over 600 years.

You will be working with the Visitor Experience team to ensure a coherent visitor offer is
delivered whilst also working with the HQ team to ensure the highest quality of RSPB visitor
experience.

The ideal candidate will have strong communicating skills, proven experience at delivering
events and a high standard of visitor experience – if that’s you we’d love to hear from you!

Essential skills, knowledge and experience:

• Computer literate to include professional use of social media to adhere to brand
  requirements.
• Working knowledge of visitor engagement techniques.
• Excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

• Experience of managing and delivering against targets and KPI’s.
• Experience of analysing and interpreting data in a visitor experience environment.
• Successful experience of managing or supporting a team of staff and/or volunteers.
• Having contributed to a successful visitor project or visitor attraction.
• Tourism or leisure related qualification, ideally at HND level or equivalent.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace.

This is a Fixed-Term role for 6 months, working 37.5 hours per week (Sunday to Thursday).
The RSPB reserves the right to extend or make this role permanent without further
advertising dependent on business needs at the end of the contract term.

For further information please contact [email protected] 

As part of this application you will be asked to provide a copy of your CV and complete a short
form. If you wish to provide a cover letter with your application, please include this at the
end of your CV document upload.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels
supported, valued, and able to be their full selves. To achieve our vision of creating a world
richer in nature, we need more people, and more diverse people, on nature’s side. People of
colour and disabled people are currently underrepresented across the environment, climate,
sustainability, and conservation sector. If you identify as a person of colour and/or disabled,
we are particularly interested in receiving your application. Contact us to discuss any
additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of
Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have
a pre-existing Right to Work in the UK in order to be offered an employment contract.