Visitor Experience Officer – Cameron’s Cottage

Cameron’s Cottage is the RSPB’s new residential centre for young people embedded within the
stunning woodlands at RSPB Franchises Lodge in the New Forest.

We’re looking for a team player with excellent people skills combined with a passion for
connecting people with nature. Working at Cameron’s Cottage, you’ll be providing a unique and
fascinating visitor experience inspiring our visitors to support nature conservation now and in
the future. This role is fundamental in ensuring we have the highest quality of visitor
experience for both new and existing audiences.

We are looking for someone to support the Learning Officer, contributing to the development,
integration and delivery of a high-quality visitor experience at Cameron’s Cottage that
maximises support for nature and connects young people with wildlife.

The ideal candidates will have strong communicating skills, proven experience at delivering
events and a high standard of visitor experience – if that’s you then we’d love to hear from
you!

Essential skills, knowledge and experience:

• Computer literate to include professional use of social media to adhere to brand
  requirements.
• Working knowledge of visitor engagement techniques.
• Excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.

Desirable skills, knowledge and experience:

• Experience of managing and delivering against targets and KPI’s.
• Experience of analysing and interpreting data in a visitor experience environment.
• Successful experience of managing or supporting a team of staff and/or volunteers.
• Having contributed to a successful visitor project or visitor attraction.
• Tourism or leisure related qualification, ideally at HND level or equivalent.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace.

This is a Part-Time, fixed-term contract for 6 months from April to September 2024 for 22.5
hours per week. The RSPB reserves the right to extend or make this role permanent
without further advertising dependent on business needs at the end of the contract
term.

We are looking to conduct interviews for this position from week commencing 26th
February 2024. For further information please contact [email protected] 

As part of this application process you will be asked to complete an application form including
evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone
feels supported, valued, and able to be their full selves. To achieve our vision of creating a
world richer in nature, we need more people, and more diverse people, on nature’s side. People
of colour and disabled people are currently underrepresented across the environment, climate,
sustainability, and conservation sector. If you identify as a person of colour and/or disabled,
we are particularly interested in receiving your application. Contact us to discuss any
additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of
Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have
a pre-existing Right to Work in the UK in order to be offered an employment contract.