Visitor Operations Manager – Grafham Water

Visitor Operations Manager

Permanent: 37 hrs a week

Do you have experience of working in Park or Leisure management? Are you commercially focused
with experience of managing budgets?

As our Visitor Operations Manager you’ll manage all day-to-day aspects of park operations
ensuring all teams within the park work to common objectives and maximise visitor enjoyment by
maintaining excellent standards of service, facility, interpretation, site presentation and
promotion. You’ll be commercially focused and develop opportunity for increasing visitor
numbers and income generation.

Grafham is one of Anglian Water’s largest reservoirs and provides clean water to the
surrounding area. Joining us on a permanent basis you will manage all day-to-day aspects of the
7 day week operations at Grafham Water Park, located a few miles from Huntingdon.

What you’ll be doing:

• Within this operational role you’ll ensure your team, including; Retail, Catering, Activity and
  Ranger Services, within the Water Park work to common objectives
• Carry out training and development of your team
• Using our Safe and Well Management system administer the land, water, facilities, and services
  to maintain full compliance to current health and safety standards
• Monitor the condition of park buildings and infrastructure and prepare and deliver an annual
  capital maintenance program to improve and maintain safety, security and condition
• Implement and maintain processes to achieve operational efficiency
• Develop opportunities to increase visitor numbers and generate income
• Meet the needs of our visitors while maintaining the SSSI status of the site by working in
  partnership with The Wildlife Trust BCN

As a valued employee you’ll be entitled to:

• Pension scheme – Anglian Water double-matches your contributions up to 6%
• Personal private health care
• Annual bonus scheme
• Life Cover at 8x your salary
• Personal Accident cover – up to 5x your salary

What does it take to be successful?

• Educated to diploma or higher ideally in a leisure, countryside, or business management
  discipline
• Experience working in Parks or Leisure management or similar related area
• Experience of managing and motivating a team
• Proven experience gained leading/managing successful commercially focused operations
• Experience of managing budgets and implementing and monitoring financial controls
• Experience in delivering high standards of customer service
• Ideally industry qualifications in customer service and visitor safety
• There will be some travel involved around the area we serve, you’ll have access to company
  vehicles whilst in the Park, therefore you’ll need a full driving licence.