Visitor Operations Manager – Rutland Water

Rutland Water

Visitor Operations Manager 1 Year FTC

Do you have experience of working in Country Parks or Leisure management? Are you commercially
focused with experience of managing budgets, safety and delivering high standards of customer
service? Can you lead and motivate large, multidisciplinary teams?

As our Visitor Operations Manager you’ll manage all day-to-day aspects of park operations
ensuring all teams within the park work to common objectives and maximise visitor enjoyment by
maintaining excellent standards of service and promotion. You’ll be commercially focused and
implement and maintain processes to achieve operational efficiency and develop opportunity for
increasing visitor numbers and income generation.

Joining us initially on a 1 year fixed term basis you will manage all day-to-day aspects of the
7 day week operations at Rutland Water Park.

What you’ll be doing?

Within this operational role you’ll ensure your team, including; Retail, Catering, Activity and
Ranger Services, and Volunteers within the Water Park work to common objectives.

Carry out training and development, recruitment and manage performance of teams on site.

Using our Safe and Well Management system administer the land, water, facilities, and services
to maintain full compliance to current health and safety standards.

Monitor the condition of park buildings and infrastructure and prepare and deliver an annual
capital maintenance program to improve and maintain safety, security and condition.

Develop opportunities to increase visitor numbers and generate income.

Meet the needs of our visitors while maintaining the SSSI status of the site by working in
partnership with The Wildlife Trust.

As a valued employee you’ll be entitled to:

• Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
• Personal private health care
• Annual bonus scheme
• Life Cover at 8x your salary
• Personal Accident cover – up to 5x your salary
• Flexible benefits to support your wellbeing and lifestyle

What does it take to be successful?

• Educated to diploma or higher ideally in a leisure, countryside, or business management
  discipline
• Experience working in Parks or Leisure management or similar related area
• Experience of managing and motivating a large, multiskilled team
• Proven experience gained leading/managing successful commercially focused operations
• Experience of managing budgets and implementing and monitoring financial controls
• Experience in delivering high standards of customer service
• Ideally industry qualifications in customer service and visitor safety
• There will be some travel involved around the area we serve, you’ll have access to company
  vehicles whilst in the Park, therefore you’ll need a full driving licence.