Visitor Service Supervisor

Summer 24 Seasonal Visitor Services Supervisor – Pilgrim Memorial State Park – (240002Y9)

Position Information:

Location: Pilgrim Memorial State Park
Start date:   5/5/24
End date:  10/26/24
Number of Positions: 1

Please note, if you are selected for this position and will be working less than 90 days, the position will automatically revert to a short-term position.

Our short-term positions are not part of the salary scale that is advertised within this job posting.  Should this position revert to a short-term seasonal position (less than 90 days), your salary rate will be discussed with you during the interview phase of the process.

Salaries are based upon full-time/40 hours worked per week.  Work schedules and days of are at the discretion of the Supervisor.  This position may require working weekends and holidays.

The Department of Conservation and Recreation manages one of the largest and most diverse state parks systems in the nation and protects and enhances natural resources and outdoor recreational opportunities throughout Massachusetts. The DCR system includes over 450,000 acres of parks, forests, water supply protection lands, beaches, lakes, ponds, playgrounds, swimming pools, golf courses, skating rinks, trails and parkways.

The Department of Conservation and Recreation seeks qualified applicants for the positions of Visitor Services Supervisor.

The core responsibility of these positions are to provide programming, historical interpretation and environmental education for the visiting public.

DUTIES:

Under general direction of supervisor, manages the day to day interpretive services programs which include:

• Responsible for daily supervision of programs and tours, staffing the Visitor Center, roving informal interpretation, assisting with community events, and other various duties as assigned.
• Staffing of the Visitor Center
• Field trip scheduling, coordination, and facilitation.
• Coordination with friends groups and special events, as well as working with other park partners, local non-profits, volunteers, as well as additional stakeholders and agencies.
• Researching, developing, and recording comprehensive Interpretive Program Outlines and Program Narrative Forms within the deadline set by your Regional Interpretive Coordinator.
• Seek DCR approval and maintain an on-going effort to actively market and promote the Park’s interpretive programs. Provide information to various media outlets, DCR on-line calendar and develop and distribute program flyers and brochures within the park and community.
• -Coordination of weekly natural history programs
• Working with audiences of all ages, including pre-school age children, families, adults, seniors, as well as school groups and people with disabilities.
• Submit park wide reports and interpretive program reports as required (usually on a weekly, monthly, or end of season basis).
• Must be able to work as part of a team with operations staff and rangers.
• Assist with operations needs (clean bathrooms, sell passes, answer phones, tidying Visitor Center exhibits and displays, litter pick up and other duties as assigned)

PREFERRED QUALIFICATIONS:

• Course work in environmental science, environmental education or related field
• Experience with public speaking
• Effective oral and written communication skills
• Graphic arts
• Computer related skills

Qualifications

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least (A) two years of full-time, or equivalent part-time experience, administering, supervising or conducting interpretive, educational or recreational programs in a public, non-profit or private agency, or (B) any equivalent combination of the required (A) experience and the substitutions below. 

Substitutions: 

• A Bachelor’s degree with a major in park and/or recreation management, natural sciences, environmental education, history, park interpretation or museum management may be substituted for the required (A) experience.

Special Requirements: None.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity/Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don’t meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location: United States-Massachusetts-Plymouth-Water Street

Job: Community and Social Services

Agency: Department of Conservation & Recreation

Schedule: Full-time

Shift: Multiple

Job Posting: Mar 20, 2024, 3:36:14 PM

Number of Openings: 1

Salary:   1,893.88 Biweekly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Moneesha Dasgupta – 6176450358

Bargaining Unit: 02-AFSCME – Service/Institutional

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: No