Visitor Services Associate

Visitor Services Associate

Fields Pond Audubon Center

Since 1843, Maine Audubon has worked to conserve Maine wildlife and wildlife habitat by engaging people in education, conservation, and action. The Fields Pond Audubon Center has hosted a nature center and store, school programs, nature tours, community science, interpretation, and other environmental education and community engagement programs in the greater Bangor area for more than 25 years.  As a public-facing position, the Visitor Services Associate represents Maine Audubon to visitors at our Fields Pond Center.

Essential Duties (under the supervision of the Director of Northern Programs and Operations):

• Staffing the Nature Center building during public open hours.
• Manage Nature Store operations, including sales & inventory to support programmatic/mission goals. Operating a cash register/POS system, handling cash, counting change and performing basic math.
• Ensure the visitor services experience of all visitors to the Fields Pond Nature Center is welcoming, educational and reflects Maine Audubon mission.
• Maintain and develop educational displays in nature center & other visitor contact points (e.g. information kiosks, bulletin boards).
• Ensure that the building and visitor service areas are regularly maintained at a high-level of cleanliness and function (includes cleaning & organizing of program areas, office spaces, bathrooms, floors, kitchen, outdoor building spaces).
• Manage visitor & customer interactions across multiple channels, such as phone & email.
• Assist with building rentals.
• Assist program staff with educational programs depending on schedule/availability.

Essential Qualifications:

• Excellent interpersonal communication skills
• Organized and detail oriented
• Ability to understand customer needs and resolve issues effectively/positively
• Patience and adaptability
• Ability to convey information clearly
• Knowledge of computer & A/V equipment
• Basic knowledge of Maine’s natural history

Physical Requirements:

• Able to lift up to 40 pounds.
• Able to walk property trails as part of programing and stewardship.
• Able to use hands/fingers to operate computer and other program equipment.
• Able to work outdoors occasionally in challenging environmental conditions.

Timing, Compensation, and Benefits:

• This is a part-time, year-round position, averaging 20 hours/week (less hours during winter season and more during spring/summer). This is a site-based position, which will include some weekends.
• Maine Audubon benefits package includes: paid time off, contribution to retirement savings, and employee discount programs.
• Salary: $18 per hour.