Visitor Services Lead

The San Diego Natural History Museum Visitor Services department is seeking an experienced, full-time Visitor Services Lead to provide superior customer service to Museum guests while providing guidance and support to Visitor Services staff.  Excellent interpersonal and communication skills are required, with the ability to solve customer problems quickly and efficiently, while upholding Museum initiatives and standards. Candidates should have excellent attention to detail and be able to anticipate and evaluate Museum and guest needs. Candidates must be trustworthy, professional, and positive at all times as this position is primarily focused on providing an interactive guest experience while leading a team of Visitor Services Associates.   

This position requires a Sunday through Thursday availability. Scheduled hours will include extending before/after for opening and closing duties, and including early mornings and evenings for events. This role will also require holiday availability. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.  

Areas of responsibilities include: 

• Daily opening and closing procedures
• Reconciling daily sales
• Maintaining accurate inventory and cash control
• Reporting and tracking various admissions numbers, both internally and externally
• Selling Museum admissions, memberships, lectures, and programs
• Work to collect, analyze, and complete data hygiene through multiple databases
• Running a multi-associate floor schedule
• Assessing floor needs and assigning tasks as necessary
• Supervising and providing support to the Visitor Services Associates
• Training and coaching Visitor Services Associates
• Keeping associates up-to-date on current promotions, programs, and procedures
• Communicating with other departments

Qualifications: 

• 3+ years of customer service experience
• 3+ years of cash handling sales
• 1+ years of coaching or leading other associates
• Experience with a database driven CRM or POS required
• Altru or other ticketing software experience preferred
• Intermediate Microsoft Office skills
• Strong math aptitude
• Comfortable with public speaking and leading a small group
• Comfortable dealing with a wide array of guests and customer service situations

We are looking specifically for candidates who have availability Sundays through Thursdays from 9AM-6PM. Scheduled hours will also include extending before/after for opening and closing duties, and including early mornings and evenings for events. 

Pay: $20/hr

This is a full-time, non-exempt position with benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums, and more.