Visitor Services Supervisor

Visitor Services Supervisor – Wachusett Mountain State Reservation – (250001I5)

Description

Who We Are: 
The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make Massachusetts a wonderful place to live, work, and raise a family.   Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition.

Who We Are as an Employer:

At EEA, we create meaningful, inclusive opportunities that empower our employees to make a real difference in shaping the environmental future of Massachusetts. We foster a workplace culture where diversity is valued, innovation is encouraged, and collaboration thrives. Our employees play a vital role in advancing sustainability, environmental justice, and clean energy solutions, ensuring a positive and lasting impact on Massachusetts and its residents.

The Department of Conservation and Recreation’s mission is to protect, promote and enhance our commonwealth of natural, cultural and recreational resources for the well being of all. The DCR is steward to one of the largest and most diverse state parks systems in the nation which includes more than 450,000 acres of parks, forests, water supply protection lands, beaches, lakes, ponds, playgrounds, swimming pools, skating rinks, trails, golf courses and parkways. DCR strives to be an exemplary leader in conservation and recreation. DCR’s staff is passionate, dedicated, and continuously employs best practices that are informed by expertise, and creates a sense of place through carrying out the mission.

Division of Operations:

As the largest team within the DCR structure, the Division of Operations is the cornerstone of the agency. Home to Park Operations, Universal Access programming, Park and State House Rangers, Fleet, and Interpretive programming, the Division of Operations is a main driver the agency’s core principles of outdoor recreation for all and creating future stewards. Through visitor engagement, educational programming, and lots of behind-the-scenes work, Operations keeps the network of state parks open, accessible, and welcoming for all. 

Job Opening:

The Department of Conservation and Recreation seeks applicants for the position of Visitor Services Supervisor at Wachusett Mountain State Reservation, 345 Mountain Road, Princeton, MA. This position will implement, monitor and conduct interpretive, recreational and environmental education programs.

Duties

• Planning, implementing, monitoring and conducting interpretive, recreational and environmental education programs and public information services: designing and implementing the installations of interpretive trails, walks, media productions, temporary exhibits and displays.
• Promoting and publicizing the interpretive, recreational and environmental education programs: speaks to civics groups, clubs, etc. regarding agency activities and programs.
• Developing long range plans with management; preparing and submitting program budget requirements: and assisting in the formation of management plans for the park.
• Training and evaluating employees and volunteers in the skills and techniques of park interpretation and recreation programs: researching and preparing, materials such as curriculum, guides, pamphlets, maps, etc. for public distribution.
• Performing related duties such as preparing correspondence and reports maintains a reference library; and developing and maintaining records and files.
• Performs related duties as assigned.

Preferred Qualifications:

• Knowledge of the principles and practices of park administration.
• Knowledge of the principles and practices of recreational programming.
• Knowledge of the methods and techniques for designing and developing interpretive exhibits and guided and self-guided tours.
• Knowledge of methods and techniques for designing media productions, brochures and displays.
• Knowledge of flora, fauna, geology and natural and cultural history of Massachusetts.
• Knowledge of principles and practices of environmental education.
• Ability to understand and apply the techniques of first aid.
• Ability to understand and apply the principles and practices of educational psychology.
• Ability to give oral instructions in a precise, understandable manner.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to write clearly and concisely.
• Ability to speak clearly and effectively to groups.
• Ability to use proper grammar, punctuation and spelling.
• Ability to read, interpret and explain such documents as maps, charts and specifications.
• Ability to prepare and use charts, graphs and tables.
• Ability to assemble items of information according to established procedures.
• Ability to establish rapport with others.
• Ability to stimulate public interest in assigned unit activities.
• Ability to exercise sound judgment.
• Ability to operate audiovisual equipment such as movie and slide projectors.
• Ability to conduct training or instruction.
• Ability to read, understand and explain Massachusetts history.
• Ability to use materials and supplies used in the graphic arts.
• Ability to use the tools and equipment related to park maintenance.
• Ability to read, understand, interpret and explain the laws, rules and regulations governing assigned unit activities.
• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least (A) two years of full-time, or equivalent part-time experience, administering, supervising or conducting interpretive, educational or recreational programs in a public, non-profit or private agency, or (B) any equivalent combination of the required (A) experience and the substitutions below. 

Substitutions: 

• A Bachelor’s degree with a major in park and/or recreation management, natural sciences, environmental education, history, park interpretation or museum management may be substituted for the required (A) experience.

Special Requirements: None.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don’t meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Visitor Services Supervisor

Primary Location: United States-Massachusetts-Princeton-Mountain Road

Job: Community and Social Services

Agency: Department of Conservation & Recreation

Schedule: Full-time

Shift: Day

Job Posting: Feb 13, 2025, 4:29:28 PM

Number of Openings: 1

Salary: 50,718.20 – 68,507.40 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Moneesha Dasgupta – 6176450358

Bargaining Unit: 02-AFSCME – Service/Institutional

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: No