Volkswagen Service Marketing Administrator

Job title:

Volkswagen Service Marketing Administrator

Company

Volkswagen

Job description

Full time Monday – Friday with weekend availability (on-site)Benefits:Bonus schemeEmployee discountOn-site parkingThe Role of the Service Marketing Administrator is:To be an enthusiastic team player, able to pick up routine tasks and have a flexible approach to the various office/admin duties of the role.Key Responsibilities:Taking customer calls and appropriate actionOrganising vehicle bookings for service, maintenance or repairEnsuring each customer is contacted prior to their appointmentTo provide proactive updates to customers during vehicle repairsMaking outbound calls for follow-up workPreparing estimates and invoices for customersGeneral administrative duties as and when requiredWorking on Service Reception desk when requiredControl of customer order numbers in conjunction with the Service Reception teamEnsuring that the image and levels of customer service within the department are in line with Company standardThe ideal candidate will provide an excellent customer experience by delivering superior customer service and ensuring quality in response to customer requirements. The applicant must be a brand ambassador, promoting the service of the company and have the ability to respond in a positive manner to the changing demands of various customers.Previous automotive aftersales experience is preferredThe ideal candidate will be Pinnacle trained, have both administration and good telephone skills.Behaviours and skills required:1 year motor trade experience (required)Attention to detail is essentialMust be able to multi-task and prioritise work load when under pressureMotivated, self-learner with the ability to work with minimal supervisionStrong MS Office/Outlook experienceStrong organisational and administrative skills

Expected salary

Location

Croydon, Greater London

Job date

Thu, 25 Apr 2024 23:01:48 GMT

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