Web & Mail Order Service Representative

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Web & Mail Order Service Representative

Job ID
#1973
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Job Information

Positions Available

1

Closing Date

16 Mar 2024

Type

Permanent Full-Time

Location

Edmonton AB

Remote Option

None

Department

shop AT NAIT

School

Retail & Ancillary Services

Campus

Main Campus

Detailed Job Description

In order to ensure your application is received by
NAIT for thorough review and consideration, please apply directly through our
Careers site at  www.nait.ca/careers

 

Please Note: This competition is
limited to current salaried NAIT staff.

 

As a part of the shop AT
NAIT team, the Web and Mail Order Service Representative plays a pivotal
role in offering excellent customer service that supports the growth and
success of our online storefront shop.nait.ca . The
successful candidate is expected to represent NAIT in a positive professional
manner. If you have a passion to offer exemplary service, an eye for detail,
value teamwork, and appreciate a job well done, then we welcome your
application!

 

Key Responsibilities:

• Provide
  excellent customer service for online and special orders, and address
  questions, requests, and concerns received in person, email, or by phone. 
  Process
  orders in a friendly and efficient manner, offering optimal service that
  continues the growth of online/mail order sales.
• Work
  with the warehouse team for the shipping and receiving of customer orders.
• Ensure
  online store details are accurate and applicable, and provide feedback for
  online store enhancements, changes, and efficiencies.
• Support
  established processes and policies and provide feedback for enhancing business
  objectives and customer satisfaction.
• Ensure
  knowledge of required learning materials for challenging apprenticeship exams
  is current.
• Assist
  the customer experience and warehouse teams to help ensure business success and
  customer satisfaction.

 

Skills
& Abilities:

• Excellent
  skills in customer service and teamwork.
• Must
  have strong verbal and written communication skills that are both professional
  and friendly.
• Proficient
  working knowledge of Microsoft Office is necessary to be successful in the
  role.
• Strong
  knowledge of products and learning materials in order to confidently support
  customers.
• The
  ability to learn and follow established guidelines and procedures, including
  PCI regulations, NAIT policies, and copyright legislation.
• Flexibility
  with scheduling, including the ability to work increased hours during peak
  periods and to work some evening and weekend shifts.
• Must
  be able to lift up to 50 lbs.

 

Qualifications:

• Completion of grade 12.
• Related certificate.
• Experience in retail or customer service environment;
  preference will be given to those with experience fulfilling online customer
  orders.
• Customer service related training courses.
• Equivalence may be considered.

 

Remuneration: $41,486.38
– $51,603.24 annually, plus a comprehensive benefits package. (Classification –
Customer Service Rep ll).                           

This
position is covered by the Alberta Union of Provincial Employees (AUPE)
Collective Agreement.               

Please submit a resume and cover letter
to be considered for this opportunity.

 

About
NAIT

At
NAIT, people matter.

We’re
proud to have been named one of Alberta’s Top Employers  for 13
consecutive years. Developing an engaging, supportive, and rewarding work
culture is something we take seriously. We know that people are our biggest
asset – they are what makes NAIT a great place to work.   

At
NAIT, you are part of a community that makes a difference in the lives of
students, staff and industry clients and partners. The NAIT culture reflects
our shared values of respect, collaboration, celebration, creativity, and
accountability. We are committed to equity, diversity and inclusion  and are a
proud partner of the Canadian Centre for Diversity and Inclusion  and Pride at
Work Canada.  NAIT is committed to
advancing equity and cultivating inclusion throughout the hiring process. We
especially encourage applications from Aboriginal and Indigenous people, Black
and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people,
immigrants, and people with disabilities.

 

What
we offer

We’ve
created a benefits package that focuses on health and wellness, professional
and personal growth, recognition, and work-life balance.

NAIT
is a flexible workplace and depending on the nature of your role, you may
request flexible work arrangements with respect to where and when you work,
including being on-campus full-time, working off-site, or a combination of the
two. 

Employees
also have access to excellent vacation time, paid time off between Christmas
and New Year’s, a strong recognition program, learning opportunities, 2 annual
all-staff professional development days and so much more. 

Additional
requirements

Applicants
with education credentials earned outside of Canada who have not had them
previously assessed should have their credentials evaluated by World Education
Services or the International Qualifications Assessment
Service  (IQAS)

www.alberta.ca/iqas-contact.aspx.

 

Accommodations

NAIT
is an inclusive employer and strives to hire a diverse workforce. If you are
contacted by us regarding a job opportunity, please don’t hesitate to contact
us if you require any accommodation during the selection process. Please
contact us via email at [email protected].

 

We
thank you for your application, however, only those selected for an interview
will be contacted.

About Us

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