JOB DESCRIPTION

To deliver a full range of HR support services to ensure accurate implementation of WFP policies and procedures and facilitate the effective functioning of a client-focused and strategy-oriented HR services.

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):

HR Service Delivery:

Assist with a wide range of complex HR queries, ensuring high-quality, consistent, and timely HR service delivery to clients.

Provide guidance on HR policies, procedures, and systems to support effective problem-solving and decision-making.

Performance Management:

Lead and support the Performance and Capability Enhancement (PACE) process.

Conduct training and awareness sessions to emphasize the importance of performance management, ensuring quality objective setting, and timely completion of appraisals.

Monitor and report on the completion rates and quality of PACE submissions, providing recommendations for improvement.

Onboarding and Orientation:

Coordinate and deliver comprehensive onboarding programs for new staff, ensuring processes are completed and terms of service are clearly communicated and understood.

Learning and Development (L&D):

Organize and deliver training sessions to ensure staff have adequate knowledge of HR systems, procedures, and performance management tools.

Support learning and development activities by updating dashboards and tracking progress on L&D initiatives.

Assist in creating content for the monthly HR newsletter, highlighting key L&D programs and updates.

HR Systems Management:

Use HR management systems to review, enter, and update various HR data, including monitoring deadlines for contract expirations, PACE submissions, and other critical HR milestones.

Ensure accurate and timely data entry and compliance with established guidelines and deadlines.

Records and Data Management:

Maintain confidential personnel records, HR databases, and archives in compliance with organizational standards, ensuring accuracy and easy accessibility.

Staff Deployment and Reporting:

Monitor staff deployment and handle related administrative actions, including preparing reports to support efficient HR services and enabling WFP to respond swiftly during crises.

Provide data-driven insights to support workforce planning and decision-making.

Continuous Improvement:

Identify and recommend opportunities to enhance HR processes, systems, and tools to improve efficiency and service delivery.

QUALIFICATIONS AND EXPERIENCE

Education: A minimum bachelor’s degree or equivalent in Human Resources, Business Administration, or a related field.

Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Knowledge and Skills:

Ability to develop and maintain relationships with a wide range of individuals to provide a high-quality support service.

Strong communication, interpersonal, and organizational skills.

Ability to work collaboratively in a multicultural environment.

Ability to collate and compile relevant data from a variety of sources in order to produce periodic reports for supervisor(s).

Proficiency in using HR management systems, data analysis tools, and MS Office applications.

Language: Fluency in both oral and written communication in the English and Bangla

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements