WFP: Programme Assistant (CFM Data Analyst) – Damascus

JOB PURPOSE:

The World Food Programme’s (WFP) Community Feedback Mechanism (CFM) is a formal two-way communication system comprised of human resources, processes, hardware and software, that facilitates the intake, management, analysis, actioning and resolution of feedback received from affected populations and other relevant stakeholders (including WFP, cooperating partners, government representatives and service providers). It facilitates participative approaches into the humanitarian response and a rights-based approach to development work, and is grounded in the principles of accountability, transparency, equality, and non-discrimination. It aims to enable community members to share information, express concerns and needs or suggest changes with regards to their experience with WFP or the wider humanitarian system.

To ensure compliance with global corporate standards and effective, protective response in line with interagency standards for community feedback mechanisms, WFP CFMs are enabled to intake and refer allegations of sexual exploitation and abuse, harassment, fraud, corruption and quality issues.

To ensure the quality and effectiveness of WFP’s CFM in Syria country office, WFP seeks a CFM – Data Analyst to establish and maintain an information management system and strategy that will enable the CFM to achieve its core objectives:

Uphold its commitments to be accountable to affected populations by helping enable participation and centralization of affected populations in WFP decision-making.

Quickly identify and mitigate risks to both affected populations and the organization.

Adapt programming to improve the effectiveness of WFP assistance by meaningfully engaging with affected populations.

Contract Details:
Contact Type: Service Contract (SC5)
Duration: 12 Months
Number Of Required Staff: 1
Duty Station: Damascus Country Office
Unit/Division: Gender, Protection and AAP Unit

ACCOUNTABILITIES/RESPONSIBILITIES:

The CFM IMO/Data Analyst will receive and apply the necessary training to conduct their work in a professional manner, in accordance with the UN’s three core principles of integrity, professionalism and respect for diversity, and in compliance with WFP’s code of conduct and confidentiality oath.

Under the overall guidance and supervision of the CFM Manager, the CFM Data Analyst will have the following responsibilities:

1.Support the maintenance of the information management structure (IMS) and strategy for the CFM. This includes involving relevant stakeholders and ensuring linkages and coherence with wider country office and humanitarian information management and accountability systems, as needed.

2.In close coordination with the PPO – AAP and the Team Lead, implement the CFM standardization plan and support the development of training and CFM materials.

3.Produce analytical reports, tableaus.

4.Enable an environment of transparency and accountability by implementing standard operating procedures (SOPs) adapted to the selected IM software and facilitating CO uptake of SOPs and optimal use of the software.

5.Support the development of easy-to-access and safe channels through which WFP stakeholders can lodge feedback and ask questions, making sure their referral and resolution cycle is properly mapped and documented.

6.Support in designing analytical frameworks for the use of CFM data and establish procedures to systematize the collection, management, analysis, presentation and utilization of CFM data to improve people-centered programming. This should include the development of timely and meaningful analysis and visualization of CFM information through innovative tools and methodologies.

7.Design and implement quality assurance standard operating procedures and performance indicators, including monitoring and evaluating case management performance and data entry, designing performance improvement/capacity building training programmes, and designing user satisfaction and remote monitoring surveys.

8.Contribute to the development and update of country-level internal and external information structures and standard operating procedures to facilitate, support, and promote data and information flow within WFP and information sharing within the humanitarian and wider community.

9.If required, support in the management of a small team, including positions with the following roles: information management, database, and quality assurance.

10.Liaise with IT focal point for troubleshooting any issue related to the technology that supports feedback management.

11.Support the gender/protection/AAP unit in data analysis and reporting for cross-cutting areas.

12.Other duties as required.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Completion of secondary school education. A post-certificate in a field related to the functional areas is desirable.

Experience:

Minimum 5 years of experience composed of a minimum of 3 years in data analysis, information management and client/customer services functions and 2 years in any other field but preferably in the field of the position or related.

Knowledge & Skills:

– Proven experience in producing high-quality data analysis and reports, requiring English-language skills that translate complex ideas into simple messages.

Data visualization skills with tools such as Excel, Tableau or Microsoft Power BI and expert experience in information management software, including Excel as a minimum standard.

– Solid IT skills, including working on multiple platforms simultaneously.

– Ability to follow procedures and instructions.

– Capacity and attitude to learn quickly, are desired skills.

– Attention to detail, problem-solving skills, and ability to meet targets. in a high-pressure environment.

Languages:Fluency (level C) in English and Arabic language

Level of Education: Bachelor’s Degree

Work Hours: 40 hours per week

Experience in Months: No experience required