The Wildlife Expeditions Program Assistant works with the Director and Program Coordinator to develop and run educational programs for adults, families, and custom groups. The Program Assistant manages systems that ensure high-quality educational programming and efficient customer service for these programs.
Qualifications:
Bachelor’s Degree Preferred
Familiarity with Microsoft Office products and Google Apps
Organizational and prioritization skills
Ability to effectively communicate with internal and external constituents
Commitment to diversity, equity, and inclusion in education and in the workplace
Working Conditions & Physical Requirements:
Primarily based at Jackson Campus of Teton Science Schools with potential meetings/interactions/work on all campuses locations
Primarily indoors in an office setting: sitting and standing for long stretches while using a computer
Able to write / type / communicate
Able to drive 15 passenger vans for extended periods (up to 10 hours per day)
May be expected to work evenings, weekends or overtime to support special programs/events
Stretches of time outdoors in all weather, including extreme temperatures and arid conditions
Able to bend/stoop/reach and lift up to 50 pounds
Responsibilities:
Program Support and Customer Service
Process & organize participant forms and registration materials for program participants
Prepare program materials such as schedules, information packets, and rooming lists
Respond to phone & email inquiries regarding upcoming programs
Proofread program materials for print and for website
Manage shared resources with other departments at TSS
Provide excellent customer service for participants before and during their program
Help check in participants, outfit them with gear, orient them to campus, and operate gift shop
Serve as a logistical point person for participants and guidesduring programs
Problem solve & quickly amend any issues that arise throughout programs
Assist Wildlife Director with Multiday program logistic, including but not limited to hotel, dining and activity reservations
Assist with other Teton Science Schools programs as needed
Create and edit Wildlife Expeditions program materials such as schedules, information packets, and rooming lists
Gather specific dietary needs to communicate with kitchen staff and WE admin as appropriate
Provide support to Operations with multiday program- Familiarized with all multiday specifics to be able to field calls and emails to support
Operations. Problem solve & quickly amend any issues that arise throughout programs
One TSS Responsibilities
Cross markets TSS programs when opportunities arise.
Proactively and positively shares the TSS mission and program structure with external stakeholders.
Contribute to inclusive work and learning environments through continually developing cultural competency. Cultural Competence is one’s ability to interact effectively across various dimensions of diversity. It lies at the intersection of awareness of others, self-awareness, and applying skills & knowledge to promote inclusion and equity
This job description is not meant to state or imply that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager in compliance with federal and state laws.