Workday Report Developer

The University of Southern California’s (USC’s) Information Technology Services is seeking a talented Workday Reporting Developer with an exceptional commitment to service excellence to join our Application Services team.  The Workday Reporting Developer supports the reporting, analytics, and data needs of the university’s financial, academic, and business units.  This includes support for existing Financial and HCM operational reports, ad-hoc requests, compliance reporting, user training, issue resolution, and support.

The Workday Reporting Developer designs, develops and maintains business intelligence reports and dashboards to support effective decision-making throughout the business. This role ensures that solutions balance technical excellence with usability and accessibility while delivering best-in-class solutions to support a broad range of customers, partners, and key stakeholders.

THE TEAM

The ITS vision aligns strategy, business, and services, affirms ITS cultural values, empowers cross-functional teamwork, embraces world-class best practices, and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the university’s mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align with their abilities and potential.

We are looking for top talent to join us on our journey.

ITS CULTURE

USC’s ITS organization represents a diverse and talented team committed to supporting a collaborative culture and delivering secure and innovative IT services, core to USC’s mission. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.

ABOUT USC

USC is the leading private research university in Los Angeles—a global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles and various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great workplace—you will enjoy excellent benefits, including various well-being programs designed to help individuals achieve work-life balance.

MINIMUM REQUIREMENTS

The candidate for the position of Workday Reporting Developer must meet the following qualifications:

• Bachelor’s degree in a relevant field such as computer science, computer information systems, etc., or equivalent combination of education, training, and experience.
• Two years of experience in information technology, higher education, or another relevant field.
• Extensive experience developing reports and dashboards leveraging a business intelligence and/or reporting platform.
• Experience creating and optimizing SQL queries and working with databases.
• Experience with issue tracking, ticketing systems, source control, and revision systems.
• Foundational knowledge of the development and configuration of software solutions.
• Ability to understand and work with large, complex systems.
• A foundational understanding of security concepts and secure code development techniques.
• Experience writing test cases for new and existing code to ensure compatibility and stability.
• Ability to develop positive working relationships and a strong rapport with team members.
• Strong written and verbal communication skills.
• Ability to provide detailed information as well as summaries to peers and supervisors.

PREFERRED REQUIREMENTS

The ideal candidate for the position of Workday Reporting Developer meets the following qualifications:

• Bachelor’s degree in a relevant field such as computer science, computer information systems, business administration, etc.
• More than four years of experience in information technology, higher education, or another relevant field
• Proficiency in Workday data solutions, such as report development, Prism, Worksheets, Studio, etc.
• Demonstrated expertise in Workday, including comprehensive knowledge of its HCM and Financial Management modules.
• A background in Workday training or certification is highly desirable, along with a deep understanding of Workday’s reporting capabilities, such as using Report Writer and Composite Reporting for custom reports and analytics.
• A solid foundation in premier analytical tools, including R and Python.

THE WORK YOU WILL DO

The Workday Reporting Developer designs, develops and maintains business intelligence reports and dashboards to support effective decision-making throughout the business. This role ensures that solutions balance technical excellence with usability and accessibility while delivering best-in-class solutions to support a broad range of customers, partners, and key stakeholders. As a member of ITS, the Workday Reporting Developer demonstrates ITS values in action.

Job Accountabilities:

The Workday Reporting Developer:

• Creates, develops, revises, and maintains software applications and solutions, adapting to regularly changing priorities. Ensures code is asserted, supported, and performed as intended upon implementation. Produces and presents problem-solving rationales to diverse audiences within various settings. Collaborates with key stakeholders within ITS and other university departments, working to develop an understanding of technical specifications and deliver features and services based on business requirements.
• Collaborates with team members and management, implementing practical solutions to support the Application Services team’s vision. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across the ITS organization.
• Handles and routes customer requests appropriately for tracking and resolution. Supports customer point-of-views when identifying priorities and presenting solutions, leveraging insights on customer pain points, challenges, and needs. Provides customer-focused solutions and builds and maintains effective customer relationships through timely follow-ups and efficient, effective feedback.
• Leverages business intelligence tools to design, develop, test, and support reports and dashboards. Works independently or with a team to gather and interpret report specifications and identify data requirements. Enables easy adoption of reports and dashboards by assisting with training and outreach programs.
• Communicates and presents problem-solving rationale within various settings and to diverse audiences. Works collaboratively with team members, stakeholders, and vendors to understand specifications and deliver features based on business requirements. Participates in open and honest sharing of ideas and opinions. Shares timely information freely and openly across the organization. Readily seeks assistance and support.
• Leverages insights on customer pain points, challenges, and needs to provide customer-focused solutions. Supports the customer’s point of view when identifying priorities and presenting solutions. Builds and maintains effective customer relationships by providing timely follow-up and feedback. Handles customer requests and routes them to the appropriate party for tracking and resolution. Seeks to deliver quality solutions.
• Participates in innovation and continuous improvement by leveraging the latest industry knowledge. Maintains currency with new technologies. Learns and adapts quickly to new situations and technologies. Continually develops skills, knowledge, and abilities. Takes the initiative to experiment with new ideas and technologies. Anticipates the impact of emerging technologies and makes recommendations for adjustments.
• Follows best practices to support logical and efficient decision-making. Presents opportunities, understands success criteria, and measures activities for success. Listens thoughtfully to others and asks relevant questions to confirm understanding. Conducts root cause analysis exercises to identify issues. Recommends realistic solutions to enhance business value.
• Contributes to an inclusive environment that values differences by building and maintaining collaborative relationships with team members, peers, and ITS leaders. Actively embodies ITS values and behaviors, including accountability, ethics, and best-in-class customer service. Contributes to a culture of trust and transparency by sharing information broadly, openly, and deliberately.
• Supports the vision for Enterprise Data and Analytics. Works closely with team members and management to implement and sustain effective development solutions. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across ITS. Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Join the USC ITS team and work as a trusted partner in shaping an environment of innovation and excellence.

The annual base salary range for this position is $120,000 – $135,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education:
Bachelor’s degree
Combined experience/education as substitute for minimum education
Minimum Experience:
2 years
Preferred Education:
Bachelor’s degree
Preferred Experience:
4 years
Minimum Field of Expertise:
Two years’ experience in information technology, software development, engineering, or
relevant fields. Foundational knowledge of security concepts, secure code development
techniques, and the development and configuration of software solutions. Ability to
understand and work with large, complex systems, write test cases for new and existing
code to ensure compatibility and stability, and provide detailed information and summaries
to peers and supervisors. Excellent written and oral communication skills, and the ability to
establish strong, positive working relationships and rapport with diverse groups of team
members.
Preferred Field of Expertise:
Bachelor’s degree in computer science, computer information systems,