Workplace Excellence Manager

Job title:

Workplace Excellence Manager

Company

Mitie

Job description

Job objectives and responsibilities· Deliver a five start VIP front of house service to a corporate building within central London· To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy· Consistently drive performance and introduce best in class working practices· Line management of Reception, Concierge, Client Suite, Events and Hospitality Service Desk teams· Supports the Operations Manager and deputise in their absence.Main duties· Motivate, lead and support the teams to exceed client’s expectations.· Conduct appraisals (MiReview’s) as necessary with direct reports, ensuring all company guidelines are followed.· Participate in investigation/disciplinary hearings as necessary, and in agreement with HR, following company and legal guidelines at all times.· Managing the team’s holiday requests and absence. Organise in-house/appropiate cover.· Responsible for the cross-training all team members.· Attend all training as appropriate (online, classroom & self-development).· Identify all necessary training requirements and development needs for the team.· Identify succession planning and skills gap analysis for team members and draft development plans where required.· Ensure that the teams observe and follow data protection legalities at all times.· Ensure a safe and healthy working environment is available for staff to perform their duties.· Maintain the QHSE site file.· Create and maintain a suite of operating procedures.· Carry out the end-to-end recruitment process for all vacancies.Person Specification· Experienced in delivering VIP customer service in a corporate / hospitality environment.· Customer Service / Hospitality based qualification.· Strong communication skills (both written and verbal).· Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.· The ability to interact confidently with all levels of business and guests.· Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.· Strongly self motivated individual possessing a can do attitude and a drive to learn.· A positive, outgoing personality looking to be part of a strong and established team.Health and Safety responsibilities· Follow Group and company policies and procedures at all times;· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;· Use all work equipment and personal PPE properly and in accordance with training received;· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;Information Security· Ensure compliance with Mitie’s information security procedures in all activities;· Proactively identify and report security risks to your manager;· Report actual and suspected security incidents;

Expected salary

Location

London

Job date

Sat, 30 Nov 2024 03:00:42 GMT

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