World Bank: E T Temporary (Junior Service Delivery Analyst) – Yaounde

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

Attention : “Preference will be given to local talent, that is, applicants that are authorized to work in the duty station for any employer. Internal applicants may apply per existing guidelines.” Preferred certifications: ITIL Foundation, Scrum, Azure DevOps, Power Bi/Power App/Power Automate • Bachelor’s degree with no experience required or equivalent combination of education and relevant experience.

• Good Knowledge of IT Technologies: Windows Platform, Microsoft Office, MFD, Servers, Smartphones etc.

• Strong user support skills and the ability to work under pressure with accuracy and professionalism.

• Understanding of Microsoft Active Directory, DNS service and other networking methods and technologies.

• Strong knowledge of IT Service Management and experience of ITIL best practices

• Strong knowledge of Agile, Scrum, Azure DevOps, Power BI.

• Strong customer service skills and client orientation.

• Skilled/ Experienced in working in Agile teams using Scrum/Scale agile framework and update the product backlog in Azure Dev Ops & Service Now

• Demonstrated ability to configure teams, boards, analytics and queries in Azure DevOps

• Demonstrated ability to create dashboards in Power BI and design workflow using PowerApps/PowerAutomate

• Proficiency in the recent Microsoft Windows applications.

• Good knowledge of M365 applications including Co-Pilot/ AI.

• Knowledge of Network communication technologies and other WAN/LAN products.

• Good knowledge and experience of setting up and supporting Videoconference Facilities.

• Comfortably using remote access technologies and remote troubleshooting.

• Excellent communications skills: the ability to listen and then clearly describe the problem and proposed solution.

• General knowledge of the mission and business requirements of the World Bank Group.

• Proven ability to work independently as well as in a team environment. • Fluency in French is preferred.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders. 2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact. 3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results..

World Bank Group Core Competencies

As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.