World Bank: Senior Program Manager, Integrated Business Solutions – Washington DC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org

Global Corporate Solutions

Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services.

About the Unit

GCS Corporate Services (GCSCS) is structured into three main units: (i) Travel and Client Services (GCSTC), (ii) Business Services (GCSBA), (iii) Innovation and Client Solutions (GCSIS), and (iv) Global Business Centers. Within GCSIS, the Integrated Business Solutions team (GCSIB) works with World Bank Group staff to enable the delivery of GCS’ Business Services offerings (e.g. Design, Editorial Production, Interactive Media, Printing, Publications, and Translation and Interpretation) through project management, project coordination, and vendor management.

The Senior Program Manager, GCSIB, reports directly to the Manager, GCSIS, and works closely with the Manager, GCSBA.

Duties and Accountabilities

• Manages a global team of Project Managers and Project Coordinators who handle projects from all areas of GCSCS’ Business Services, including creative services, editorial production, interactive media, printing, publications, and translation and interpretation. Additional services lines may be expanded in the future.

• Manages staff performance cycle, including definition of annual objectives, periodic check-ins, annual performance assessment, and career conversations.

• Under the guidance of the Manager GCSIS, define strategic priorities for the Unit, translates them into tasks and projects, and monitors delivery.

• Undertakes and leads periodic reviews and development of processes, best practices, standard operational procedures, and team workflows, to identify efficiencies and streamline, including identifying opportunities for automation and AI.

• Maintains an overarching view of GCSBA business lines, products, and services. Collaborates with GCSBA leadership and peer functions to align service delivery with strategic priorities and evolving client demands.

• Provides insights and reports on service performance, demand trends, and operational risks to inform decision-making.

• Contributes to cross-unit initiatives and ensures coordination across GCSIS and GCSBA functions.

• Provides feedback to clients on requests, proposes innovative and cost-effective solutions, and ensures all client requirements are met.

• Proactively works under pressure and in a fast-paced environment, while demonstrating initiative, resourcefulness, and a drive for results.

• Leads vendor management for GCSBA, including overseeing vendor performance, ensuring compliance with contractual and quality standards, and identifying opportunities to optimize cost, capacity, and service delivery across global vendor partnerships.

• Contributes to business development efforts by engaging with Country Offices and clients to understand emerging needs, promoting GCSBA offerings, and identifying opportunities to expand service uptake and strategic partnerships, including through field missions and client engagements.

Selection Criteria

• Master’s degree with 8 years of experience, or an equivalent combination of education and experience

• Detailed knowledge and understanding of the GCSBA products, services, capabilities, and workflows from job assessment to delivery of the finished product.

• Advanced knowledge of processes in areas of design, publications, translation, interpretation, print, interactive media, etc. in international organizations or private sector.

• Proven skills in organizing, prioritizing, scheduling, planning, and coordinating projects.

• Demonstrated initiative, resourcefulness, and problem-solving skills.

• Demonstrated professional leadership and ability to manage teams and create an enabling environment to deliver business objectives.

• Strong interpersonal and communication (oral and written) skills and ability to effectively present information to management.

• Demonstrated skill in tailoring oral and written communications to the needs of the situation and objectives of GCS.

• Knowledge of emerging AI technologies and their practical application in project management, process workflows, or customer service, is preferred.

• Excellent command of English. Proficiency in another UN language an advantage.

This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.