World Vision: Head, Sales & Branch Operations – Accra

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

5% – Strategic Execution & Business Performance

• Assist the CEO in developing the Business Plan (in collaboration with the Head Finance and Administration)

• Provide leadership in integration with World Vision and ensure social performance

• Ensure regular review and update of credit policies and operational guidelines

• Ensure that the Institution remains competitive locally and within microfinance programs in product/service delivery, impact, and customer satisfaction

20% – Branch Operations & Productivity

• Ensure that performance targets and indicators per business plan of the Institution are met and aligned with microfinance standards

5% – Growth, Sales & Customer Experience

• Coordinate network development and monitor branch activities

• Ensure efficiency and optimization of network activities and processes in terms of organization, profitability, and security

5% – Portfolio Quality & Risk Governance

• Safeguard the quality of the credit portfolio

10% – Stakeholder & Partnership Management

• Contribute to the design, implementation, and updates of products, services, and procedures

5% – Stakeholder & Partnership Management

• Ensure field staff are trained, equipped, and motivated to achieve objectives

10% – Portfolio Quality & Risk Governance

• Consolidate and analyse monthly, quarterly, and annual financial, portfolio, and impact reports from all branches and take action to keep indicators within acceptable limits

5% – Process Excellence

• Ensure systematic follow-up on issues and challenges arising from branches

• Submit regular and timely reports to all stakeholders

5% – Faith Nurturing

Be actively involved in all spiritual activities of the Institution

Required Professional Experience

• Proven ability to build and manage a team, including regional managers and their respective teams
• Ability to analyze, synthesize, and leverage economic and commercial performance indicators
• Excellent knowledge of microfinance regulations in Ghana
• Christian values
• Attention to detail, proactivity, and ability to work under pressure
• Rigor in following procedures and demanding in controls

Requirements

• Minimum Bachelor +4/5 in economics, management, finance, or banking
• 6–8 years of experience in microfinance or banking
• Solid experience in operations management and/or commercial activities (microfinance/banking)
• Excellent command of English (spoken and written)
• Knowledge of standard software and microfinance/banking operations management applications (credit/savings); knowledge of the T24 software would be an asset.

Please Note: Only Shortlisted Applicants will be contacted.

Applicant Types Accepted:

Local Applicants Only