Administrative Assistant – Recruitment and Retention Focus (CARE)

Veterinary Service Representative (CARE)

Responsibilities of the Veterinary Administrative Assistant will include, but are not limited to the following functions:

1.) Recruitment/Communication Services: The focus of recruitment/communication is to provide accurate and proficient assistance to all direct and indirect associates of the veterinary hospitals (e.g. staff, clients, visiting veterinary technology students, candidates for employment). Assistance and information provided should be presented in a courteous and timely manner with a commitment to providing the best possible experience and enhancing the hospital reputation. Communication delivery methods include orally, written, and in digital platforms.
Examples include, but are not limited to:
• Assisting with recruitment efforts
• Assisting with the Tuition Assistance Program
• Coordinating or providing assistance with veterinary technology programs

2.) Program Management Services: The focus of program management is to properly oversee or assist with programs and services related to the operations of the hospitals. Adhering to timelines and guidelines in a meticulous and appropriate fashion is required. Communication delivery methods include orally, written, and in digital platforms.
Examples include, but are not limited to:
• Assisting with hospital related accreditations including AAHA, VECCS, and AAFP (Cat Friendly)
• Assisting with staff compliance programs
• Assisting with Staff/National Veterinary Technician Appreciation Week
• Assisting with various orientations such as for the Technician Internship and Technician Cohort Programs

3.) Administrative Services/Hospital Cleanliness: The focus of administrative services/hospital cleanliness is to maintain a productive, organized service. The overall aesthetics of the hospital is a direct reflection on the high-quality care we provide so it is important the areas are kept in pristine condition. Areas to maintain include designated areas within the department along with communal areas when needed.
Examples include, but are not limited to:
• Scanning documents and forms
• Washing dishes as needed
• Taking out trash and recyclables as needed
• Assisting with processing laundry as needed
• Maintaining inventory and replenishing stock on a regular basis including submitting central store or special order requests
• Maintaining equipment within the hospital as applicable to this position and reporting broken or malfunctioning equipment to the appropriate manager
• Reporting broken or malfunctioning infrastructure to the appropriate manager and requesting work orders as directed

4.) Professional Development & Continuing Education: The focus of professional development & continuing education is to ensure an individual continues to increase and develop their knowledge and skills. To be successful an individual should take an active role such as utilizing downtime in continuing their education, especially in the field of veterinary technology.
Requirements include, but are not limited to:
• Attending hospital wide meetings or at least reviewing associated meeting minutes
• Obtaining CE credit requirements as associated with the various facility accreditations (AAHA, VECCS, AAFP)
• Upholding yearly compliance requirements by completing various policy reviews, in-person training sessions, and computer-based training modules on a yearly or biennial basis
• Other duties as assigned

Typical schedule will be Monday through Friday and may require working earlier then 8:00 a.m. or later than 5:00 p.m. Schedule may change due to completing urgent tasks or assisting with programs. Some weekend duty may be required.

This is a full-time, benefited position and is considered essential personnel. A post-offer education verification, background check, and health assessment are required.

$18.00 – $22.00/hr

High school diploma and four years of experience in veterinary and customer service.

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This is a CARE position offering limited benefits, including health insurance and paid time off.  When appropriate certifications are achieved, promotional opportunities to a level II title may be available. This position will also become eligible for transition into a TEAMS (staff) salary plan.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran’s Preference Page  for more specific information.