Caseworker, Asylum Seekers Case Management Pilot Program

Requisition ID: req51911

Job Title: Caseworker, Asylum Seekers Case Management Pilot Program

Sector: Social Work

Employment Category: Fixed Term

Employment Type: Full-Time

Compensation: USD 23.75 – 26.78 Hourly

Location: Los Angeles, CA USA

Work Arrangement: In-person

Job Description

• Conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client. 
• Develop individualized/family wellness service plan, SMART Self-sufficiency plans for each client/family enrolled in the CMPP Project. 
• Evaluate client progress during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed. 
• Conduct screenings (mental health, trafficking, legal, etc.) for all clients and assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments. 
• Provide referrals to other services as identified in the service plans and connect clients to services identified. 
• Conduct community outreach and maintain a strong network of service providers that meet client needs. 
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level. 
• Respond to client crises, with guidance from supervisor as needed. 
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files. 
• In the case that clients receive a final order of removal or express a desire to return to their country of origin, caseworkers will research and equip the client with pre-departure information, discuss departure planning, and provide referrals to reintegration services as available. 
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO). 
• May attend court appointments or relevant health appointments with clients, as needed. 
• Attend relevant training courses and meetings at the local and national level. 
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

• Minimum of 1-2 years of case management experience with asylum seekers or similar populations and/or client needs required.
• Experience working with asylum seekers, refugee and/or other immigrant populations strongly preferred.
• Experience in working in a trauma-informed setting and handling confidential information preferred. 
• Knowledge of local community social services and navigating the social service system preferred.

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Spanish, Mandarin, Wolof, and Russian.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

The caseworker provides virtual and in-person casework services. However, the caseworker will be required to attend in person meetings at the discretion of the local office. A variable work schedule / hours including non-traditional hours such as evenings and weekends may be required (on a case-by-case basis).