Client Reporting Analyst

Job title:

Client Reporting Analyst

Company

Charles Taylor

Job description

BackgroundCharles Taylor is a leading global provider of professional services and technology solutions to the insurance industry. We are a profitable, growing organisation that is highly regarded in the insurance industry, employing some of the industry’s ‘best in class’ professionals and technical experts. Our services and solutions support every stage of the insurance lifecycle and every aspect of the insurance operating model, across all major commercial insurance lines as well as technical areas of personal insurance. We serve a diversified blue-chip international customer base that includes national and international insurance companies, mutuals, captives, MGAs, Lloyd’s syndicates and reinsurers, along with brokers, distributors and corporate insureds.Charles Taylor is PE-backed, following a majority investment by Lovell Minnick Partners in January 2020, and has strong ambitions for organic and acquisition-led growth.Our delivery of high quality, tailored services and solutions to our clients is backed by our core values of support, excellence in people, client partnership, quality of work, entrepreneurship and positive change. We look for employees who exemplify these values to join us and help drive our growth.For more information, please visitThe RoleWe are seeking a proactive and detail-oriented individual to join our Commercial team as a Client Reporting Analyst. In this position, you will play a vital role in the production and delivery of monthly and quarterly reports, ensuring accuracy and timeliness while managing a variety of stakeholders.You will be responsible for understanding client requirements, coordinating data extraction from various databases, and providing insightful analysis, ensuring CT meets its client SLA/KPI reporting requirements. Additionally, you will interact with internal staff to gather requirements, prioritise tasks, and communicate client needs effectively.Your role will also involve the coordination of and compiling of ‘Request for Information’ documents and responses to client Due Diligence questionnaires, ensuring they are presented professionally and accurately. You will coordinate the preparation of responses, managing all aspects of the tender process to meet deadlines.The ideal candidate will possess strong numerical and analytical skills, with the ability to thrive in a fast-paced environment with tight deadlines. Excellent communication skills and the ability to build and maintain key internal relationships are essential.Key ResponsibilitiesYou will be required to have a full understanding of the data, systems and client requirements, using this knowledge to take ownership of producing and delivering a number of monthly and quarterly reports, for delivery to clients accurately and in a timely manner.

• Ownership, collation and the timely delivery of high quality and accurate monthly and quarterly reports to clients, meeting SLAs/KPIs
• Validate data accuracy and completeness in reports, confirming compliance with agreed client Service Levels
• Effectively communicate client needs to stakeholders across the business to meet both current and future reporting requirements.
• Draft and maintain documentation for reporting requirements and processes for all regular reporting and ensuring that best practice is established and followed
• Build and maintain key internal relationships with other parts of the business to support effective processes introducing automation where possible
• Active participation in meetings demonstrating a focus on delivering an excellent client focused service
• Support other ad-hoc client reporting initiatives as required

Expected salary

Location

London

Job date

Sat, 27 Apr 2024 22:22:53 GMT

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