Continuum of Care Regional Engagement Analyst

Work for Indiana:
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you’ll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you’ll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana’s population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Housing and Community Development Authority (IHCDA):

The Indiana Housing and Community Development Authority (IHCDA) is a quasi-agency of the State of Indiana and is committed to serving the entire spectrum of housing, from homelessness to homeownership. Our charge is to provide housing opportunities, promote self-sufficiency, and strengthen communities, in order to build an Indiana with a sustainable quality of life for all Hoosiers in the community of their choice. To learn more about IHCDA visit us at www.in.gov/ihcda.

Role Overview:

The Continuum of Care (CoC) Regional Engagement Analyst contributes to fulfilling the IHCDA mission and meeting strategic and annual IHCDA operational and program goals by working closely with the Indiana Balance of State CoC Board, Regional Planning Councils, and Coordinated Entry Leads to provide technical assistance and training around their regional leadership roles, as defined by their MOUs with IHCDA. This position will contribute to IHCDA and its partners aim to reduce the number of people experiencing homelessness by connecting them to permanent housing and by ensuring that homelessness, when experienced, is rare, brief, and non-recurring.

Salary Statement:

The salary for this position traditionally starts at $47,320 but may be commensurate with education or work experience.

A Day in the Life:

Coordinated Entry and Regional Planning Strategy

• Develop and maintain a thorough understanding of HUD regulations regarding the roles and responsibilities of the Continuum of Care and Coordinated Entry Lead.
• Stay abreast of upcoming changes in national policy, and plan to meet any arising challenges or opportunities.
• Track and apply national and state trends, promising practices, and legislation.

Provide Technical Assistance for Regional Planning Councils (RPC), Coordinated Entry (CE)

• Encourage and support local leaders to implement practices that work in their region.
• Host regular training for RPCs and CE leads about their roles and responsibilities.
• Provide technical assistance to RPC Chairs and CE leads as needed.
• Identify and lift up stories of success from RPCs and CE leads.
• Identify opportunities for improvement in the BOS’s RPC and CE processes and implement them in coordination with the Homeless Services Team and BOS CoC Board.
• Track and communicate regional trends in CE prioritization utilizing HMIS data.

Ensure RPCs and CE Leads have the information needed to comply with BOS expectations

• Coordinate the MOU process, including document updates, signatures, and document filing for all RPCs and CE Leads.
• Work with the IHCDA team to track and address any instances of noncompliance with their MOUs amongst RPCs and CE Leads
• Draft updates to CE and Regional CoC policies, forms, and manuals.
• Work with RPCs on winter contingency plans and other required policies.
• Coordinate CoC Network processes for providing input on applicable policies, procedures, forms, and manuals.
• Work with the compliance team to troubleshoot monitoring issues and provide training and support to CE grant sub-recipients.

Maintain relationships and communications with Regional Leaders

• Actively build and maintain positive working relationships with current, past and potential CoC Board members, regional leads, Coordinated Entry Leads, and PIT Count coordinators.
• Maintain up-to-date contact lists for all CE leads and Regional Chairs.
• Contribute to the BOS CoC Board e-newsletter to update the network on progress towards strategic goals and other board business.
• Contribute to the IHCDA staff e-newsletter to provide program and training reminders and raise awareness of state and national opportunities.
• Work with internal and external partners to support the annual Point in Time Count.
• Assist in providing timely responses to messages in the Homelessness@IHCDA email inbox
• Anticipate conflicts and facilitate resolution amongst regional stakeholders, elevating issues as appropriate

Federal Award Oversight

• In partnership with the Grants Manager, oversee the BOS CoC CE and DV-CE federal awards from HUD, including all required planning, writing, and reporting.
• Participate in the development of the Continuum of Care NOFA and other grant applications.

General

• Present about the BOS CoC and CE to partners across the state, as requested.
• Develop stories for IHCDA magazine and other communications pathways.
• Provide meeting facilitation and high-quality note-taking services for board and committee meetings as requested.
• Create and update SOPs for your job duties.
• Attend and participate in departmental meetings.
• Seek out professional development to stay current in the field.
• Respond to requests for information from IHCDA Leadership, State Leadership, and Federal Partners.
• Perform related duties as assigned.

What You’ll Need for Success:

• Bachelor’s degree required.
• Experience working with/in nonprofit organizations preferred.
• Experience working with vulnerable populations preferred.
• Must have a valid Indiana driver’s license and maintain one throughout the tenure of employment.
• Highly collaborative style; works well with a variety of individuals with diverse backgrounds, education, and economic levels.
• Demonstrates customer service orientation.
• Able to maintain confidentiality of client and agency information.
• Performs responsibilities efficiently and effectively.
• Able to prioritize and organize to meet deadlines and adhere to task and project timelines.
• Strong attention to detail and follow-through.
• Proactive in anticipating and alerting others to problems with projects or processes.
• Strong track record as an implementer who thrives on managing a variety of high-priority initiatives concurrently.
• Able to operationalize big ideas and identify and undertake steps needed to complete large complex projects.
• Able to learn quickly and apply new knowledge to existing frameworks.
• Demonstrates a high level of problem-solving ability; thinks logically and analytically.
• Practices continuous quality improvement in all work activities.
• Excels at juggling multiple requests under time and resource pressures, while remaining flexible to changing assignments and agency priorities.
• Demonstrates exceptional writing and editing skills.
• Demonstrates familiarity with facilitation, training, and adult basic education (ABE) concepts.
• Demonstrates business-related computer skills including Microsoft Word, PowerPoint, Excel, Teams, Outlook, and Internet usage (e-mail).

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid new parent leave
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.