Customer Admin Specialist

Job title:

Customer Admin Specialist

Company

HRC Recruitment

Job description

Do you want to be at the forefront of transforming customer interactions for a leading global brand? Are you passionate about delivering exceptional service and enhancing the customer journey? If so, we have an exciting opportunity for you!Join our innovative, fast-paced company as a Customer Admin Specialist and help us shape the future of customer service. In this role, you will play a crucial part in ensuring our customers have an outstanding experience with our products and services, making a real impact on our brand’s reputation and success.Are you who we’re looking for?

• 2+ years’ experience within a Customer Service function within an export environment.
• Language skills would be advantageous.
• Previous experience in the Whisky/Drinks industry would be advantageous.
• Proficient in ERP database functions.
• Excellent written and oral communication skills.
• Strong interpersonal skills.

What does the day to day look like?

• Processing customer orders, including the management and co-ordination of stock requirements to meet target dispatch dates.
• Processing bottling orders, including liaising with Production team on scheduling of bottlings. Liaising with hauliers, freight forwarders and Warehouse team regarding despatch of customer orders.
• Data maintenance in relation to customer files, pricing and promotional budgets.
• Responsible for processing of customer complaints from receipt to reimbursement, ensuring that full investigation is undertaken to the satisfaction of customers.
• Ensuring a high level of communication with customers covering all aspects of the business beyond order requirements such as forecasts, stock depletion rates, marketing information, product information.
• Organising and ensuring stock availability for dispatch of samples to customers.
• Preparation of export documents in line with HMRC/Chamber of Commerce/Embassy guidelines required to assist clearance of goods in market as well as associated documentation to register brands in market.
• Keep effective records in relation to export shipments and ensure company complies with HMRC guidelines in relation to excise and customs issues.
• Ability to prioritise workload and proactively deal with customer accounts.

Interested?Get in touch with Euan Shields at or call 07494205927. Alternatively, click the apply button below to send in your CV. We look forward to hearing from you!

Expected salary

Location

Edinburgh

Job date

Wed, 19 Jun 2024 22:49:04 GMT

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