Event Executive – Weddings & Social

Job title:

Event Executive – Weddings & Social

Company

Marriott

Job description

Job Number 24021313
Job Category Sales & Marketing
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cosy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and weddings. By application of strong organisational, communication and interpersonal skills this position is responsible for preparing all event documentation and co-ordinating with hotel departments and the customers to ensure consistent, high level service throughout pre-, during and post-event phases of all events, administration of contracts and inputting group bookings/rooming lists into Opera booking system.

The Events Executive must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multi task, prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and also admin work.

Experience:

Previous experience within Hotel Industry preferred – Experience in Weddings & Events, Opera booking system, Sales Force and specifically in dealing with groups/catering and delegations are highly desirable.

Skills and Knowledge:

• Strong communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team
• Excellent telephone etiquette
• Strong customer development and relationship management skills
• Knowledge of Marriott lodging products, cultures and brand strategies
• Effective decision making skills
• Good time management
• Strong organizational skills

Education or Certification:

• A strong level of English, both written and verbal is essential for this role.
• High school diploma or GED; experienced (1 – 2 years of experience) in the Reservations/ Event Booking Center or related professional area.

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Confident, positive and proactive attitude and mind-set
• Goal driven: commitment towards achieving hotel’s and team goals
• Ability to adapt – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Superior guest relations skills and demonstrates passion for service
• Possesses excellent telephone sales skills
• Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure
• To have responsibility of the GRC (Groups) diary to support revenue maximization.
• To ensure that OPERA and MARSHA balance.
• To make a pre and post event call to organizers in order to maintain the relationship and to gain future business.
• Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
• Manages group room blocks and meeting space for assigned groups
• Leverages available eTools (eRooming Lists, eProposals, etc.).
• To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately.
• To conduct planned and walk in site visits as necessary in a professional manner demonstrating full knowledge of the product and services, tailoring the benefits to meet the guests needs.
• Building client and colleague relationships.
• To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus.
• To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests’ needs.
• To ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
• To ensure forecasted event & group revenue is up to date at all times.
• To build group bookings in all systems involved and book individual reservations related to events, to ensure that routings and billing instructions are correct.
• To produce a detailed and accurate handover sheet for each group/event arriving with full details on payment, room allocations, and individual requirements.
• To effectively communicate, in a timely manner, any amendments or alterations to a group/event ensuring that the clients’ needs are always met.
• To promote a professional image at all times by being immaculately dressed and presented.
• To ensure that every client with a confirmed booking, has a signed contract incorporating Terms and Conditions detailing the agreement between the hotel and client.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• To ensure company policy on credit checking and payment procedures is adhered to.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• To maintain an efficient and organised filing policy on all enquiries, options and confirmed bookings.
• To contribute, as part of the team, to the smooth running of the Sales and Events Office by following all of the above organisational responsibilities.
• To proactively promote Marriott Rewards, internal promotions and Special Events.
• To hand over any non-social group enquiries to the LSO, providing as much information as possible.
• To process all group bookings through Opera, and MARSHA, including setting up blocks, naming groups, cancelling where appropriate and changing room rates.
• Inserting rooms in block grid.
• Ensure all postings on group & events accounts are correct and to send out the invoice on the day of departure.
• Pull any relevant reports as necessary
• Respond to any incoming leads within 24 hours of arrival / social

Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Expected salary

Location

Ware, Hertfordshire

Job date

Wed, 07 Feb 2024 06:09:25 GMT

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