Food Service Assistant - Tenders Global

Food Service Assistant

Durham University

Food Service Assistant (
Job Number:
Operations Directorate
Grade 1:  £20,948 (pro-rata)
Open-Ended/Permanent  Part Time
Contracted Hours per Week: 25
Closing Date
: 06-Dec-2023, 6:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable. 

Job Title: Food Service Assistant

Grade 1: £20,948 (pro-rata)

Working Pattern: Various contracts available – permanent, part-time, working any 5 days from 7


Food Service Assistant

You will be working part of a team to provide students, colleagues and guests with a courteous, professional, friendly and efficient catering service. Working as part of the catering team you will ensure that food service and dining areas are set up to an exceptional standard and remain clean, tidy and a safe working environment.  Washing up is completed as part of the role, this will include the use of an automatic dishwasher, and after service, all food areas are cleared and cleaned. 

Working in a catering environment requires an element of physical manual handling which can include lifting and transporting food and catering equipment, including heavy plates and cutlery.

We will require you to be punctual, flexible and willing to work variable shift patterns, including evenings and weekends.  Example of the shifts are breakfast/lunch 7.30am-3pm, lunch 10am-3pm and dinner 4.30pm-8pm with on occasion finishing at 10pm if there is a function taking place. 

The University  
At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community.  We inspire our people to do extraordinary things and we invite you to join our fantastic team.  
Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.  
At the University we promote and actively champion equality, diversity and inclusion.  It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.   
We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  For more information on our EDI strategy and values, click here

The Role and Department   
University catering are seeking to recruit food service assistants into very exciting and demanding roles. The FSA role is key in our team and ensure the smooth running of the food service operation within the food and beverage team, in order for us to achieve an outstanding student experience and guest satisfaction. We focus on personality rather than experience when recruiting new team members. We seek individuals with creativity and the desire to be the very best in everything they do.

Are you excited about becoming part of a team that strives to be the best? Then we want to hear from you! 

All contracts are permanent, with various contracted working hours per week available.
Further information about the role and the responsibilities is at the bottom of this job description. 

Recruitment Open Day!

Our friendly recruitment team will be in touch to invite you to our Recruitment Open Day. This will take place on Monday 11th  December, 2023 at Stephenson College.

Working at Durham  
A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:  

•    27 Days annual leave per year (in additional to 8 public holidays and 4 customary days per year), a total of 39 days including time off between Christmas and New Year
•    No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. 
•    Discounts via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.  
•    On site nursery is available and children’s clubs in the summer holidays.
•    Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.  
•    The opportunity to take part in staff volunteering activities. 
•    Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers)  
•    If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications, to IT skills, courses and apprenticeships. 
•    Generous pension schemes.  

What you need to demonstrate when you apply    
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role including: 

1.    Good oral and written communication skills.
2.    Basic digital skills including the ability to use core digital tools including internet email  
3.    Basic numeracy and literacy skills. 
4.    Evidence of personal development to maintain skills.  
5.    Experience of working in a team. 
6.    Ability to manage time in order to meet deadlines.
7.    Ability to follow instructions, written or oral, accurately. 


1.     Level 2 Health & Safety qualification

2.     Level 2 Food Hygiene Qualification

How to Apply   

We prefer to receive applications online.  When you apply you need to submit a CV and/or a statement that tells us your experience and gives examples of how you meet the criteria above and/or submit the application form and include the information within the form. 
We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.  
Who to contact for more information 
If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, our friendly recruitment team would be happy to speak to you. Email: [email protected]. Telephone: 0191 334 9300.
Typical Role Requirements 

Service Delivery

•    Complete a set of tasks/procedures within a team to deliver a service to customers.   
•    Follow instructions from a supervisor to identify what and how to deliver a set of tasks or processes.    
•    Learn the correct methods and tasks to undertake the role of [job title].   
•    Learn and adhere to general health, safety and security procedures.   
•    Use a range of equipment, tools and resources, digital devices, software and applications where necessary.   
•    Record and store information in a prescribed order.   
•    Carry out basic administrative tasks under supervision.   
•    Learn how to, and use manual and electronic everyday tools, equipment and applications to deliver services 
•    A commitment to equality, diversity, inclusion and the University’s values.


•    Support your team members daily and assist when instructed. 
•    Assist team members to deliver an excellent student, staff or visitor service.  
•    Assist other team members with the application of basic audit and stock control tasks.   


•    Be a committed colleague to our core values and behaviours. 
•    Communicate with supervisor, team members, other staff, students and visitors in person or using electronic tools and applications.      
•    Any other reasonable duties.    

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices – Durham University  which provides information on the collation, storing and use of data.   

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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