Front Desk Specialist I

The primary responsibility of the Front Desk Specialist I is to provide initial patient-family contact and maintain the continuity of patient rapport throughout the patient’s visit. The candidate serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. The candidate should be customer service oriented, experienced and knowledgeable of front desk duties for multiple payers and patients. This position requires the ability to work in a fast-paced environment and to deal with stressful situations with resourcefulness and initiative. The ability to accept training, instruction and change with a positive attitude is essential. The candidate interacts with patients, employees, management, and other support and professional staff. The individual should know how to interact verbally and via written correspondence. The nature of the work demands maturity, courtesy, tact, a sense of urgency, confidentiality, technical and interpersonal skills.

Job Duties

• Greets patients and obtains demographic, financial and insurances information; enters or updates data in EPIC
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
• Collects patient copays.
• Informs patient’s of any visit delays.
• Answers any questions received at the front desk.
• Attends Front Desk team meetings.
• Manages patient appointments and may schedule follow up visits.
• Distributes patient documents and scans documents in EPIC.
• Ensures charge tickets are marked and records all charges captured by physician on department charge tickets.
• Pre-certifies patient insurance for clinic procedures.
• Provides instructions to patients concerning testing and surgeries.
• Acts as liaison between patient, physician, and billing office regarding billing and collection issues.
• Acts as liaison between patient, clinical staff and physician regarding questions.
• Answers telephone and routes calls to the appropriate individual.
• Corresponds with insurance companies regarding patient accounts.

Minimum Qualifications

• Required: High School diploma or GED.
• Required: No experience required.
• Certification/Licenses/Registration: None Required.

Preferred Qualifications

• Prior front desk experience in a clinic.
• Prior Customer Service Experience.
• Proficient in English (oral and written).
• Proficient with Microsoft Office suite, specifically Excel and Word.
• Strong Interpersonal and organizational skills.
• Strong problem solving skills.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

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