Human Resources Associate

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world.  UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations. 

The UNOPS Bangkok Shared Service Centre (BSSC) is a Shared Services Centre (SSC) unit established for the purpose of providing internal, global and cost-effective transactional services which enhance the operational capacity of UNOPS and standardize systems and procedures. The BSSC, among other functions, carries out high-quality transactional services within the area of personnel administration, contract management, benefits & entitlements and payroll to UNOPS and its partners. To ensure increased cost-efficiency and consistency with UNOPS systems, BSSC has expanded its services to include both Individual Contractor Agreement (ICAs) and UN staff members. 

Purpose and Scope of Assignment:

• Reporting to the Team Lead – Staff Administration, the HR Associate provides global support to HR, ensuring high quality of work, accurate, timely and properly recorded/documented service delivery. The work area is within contract administration and benefits & entitlements for UN staff.
• The HR Associate promotes a client-oriented and consistent approach with regards to UNOPS’ policies and UN Staff Regulations and Rules in accordance with the corporately established protocols. He/She works in close collaboration with operations personnel in field offices and with UNOPS’ HQ personnel to exchange information and ensure consistent service delivery.

Summary of Functions: 

• Efficient administration of UN staff contracts, benefits and entitlements
• Advice to staff members on their personal benefits, entitlements and contractual events
• Implementation of HR strategies and procedures
• Knowledge building and knowledge sharing

Functional Responsibilities

Efficient administration of contracts, benefits and entitlements for UNOPS and Partner staff, focusing on achievement of the following results:

• Monitoring and tracking of transactions to ensure timely, consistent and equitable provision of services with a client focus
• Research of precedents and analysis of merits of specific requests and presentation of recommendations/solutions to supervisor
• Drafting and internal verification of letters of appointment as well as other event-driven administration letters outlining the conditions of the appointment/separations for the approval of the supervisor. Briefing to personnel on the conditions of service related to contracts
• Collection, verification and follow-up on required documentation related to benefits, entitlements and contracts
• Proactive coordination of the flow of work
• Advice to the supervisor on the status of pending requests and work deadlines and provision of proactive customer service to internal and external clients

Advice to staff members on their personal benefits, entitlements and contractual events:

• Provide professional advice on personal benefits and entitlements to staff members, notably on the eligibility criteria, intervals, amounts and payment processes
• Advise staff members on the packages associated with their contractual events: processes, eligibility criteria, salaries, allowances, benefits and entitlement payments

Implementation of HR strategies and procedures, focusing on achievement of the following results:        

• Full compliance of HR processes and records with UN and UNOPS rules, regulations, policies and strategies
• Input to the content of internal Standard Operating Procedures (SOPs) in HR management in consultation with the direct supervisor and office management
• Support to Team Lead – Staff Administration on management, implementation, monitoring of various HR initiatives

Knowledge building and knowledge sharing, focusing on achievement of the following results:

• Participation in the trainings for the operations/ projects staff on HR
• Contributions to knowledge networks and communities of practice

Impact of Results:

• The effective and successful achievement of results by the HR Associate directly impact on the compliant execution of HR processes in the respective unit and the efficient and effective performance within it. These promote the credibility of the organization as an effective service provider in project services and management.

Education/Experience/Language requirements

Education: 

• High School Diploma is required.
• Secondary Education with specialized certification in HR is an asset.
• A Bachelor’s or Master’s degree may substitute required years of work experience.

Experience: 

• 6 years progressive experience in supporting a human resource management in the areas of contract administration, benefits and entitlements is required.
• Knowledge of  UN policies, procedures and practices is an asset.
• One year (1) experience in computers and office software packages (MS Office, Google) and experience in handling of web-based management systems is required.
• Experience in use of HR information systems, including OneUNOPS is desirable.

Language: 

• Fluency in written and oral English is required.
• Fluency in French or Spanish is highly desirable.

Source: https://jobs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=28646