Information Communication and Technologies Coordinator

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization with the exclusively humanitarian mission to protect the lives and dignity of victims of war and internal violence and to provide them with assistance. It also endeavours to prevent suffering by promoting and strengthening International Humanitarian Law and universal humanitarian principles.

Purpose

Information and Communication Technologies (ICT) Coordinator manages the ICT department for Colombia Delegation and ensures the appropriate delivery of ICT systems and services, in accordance with the International Committee of the Red Cross (ICRC) standards.

In close collaboration with ICT Head of Region for AMERICAS, s/he leads ICT teams, activities and services in medium-scale operations line with the Global ICT Strategy, responsible for the quality of the ICT support in the designated Delegation, provide the required guidance and support to the Delegation’s Management regarding the use of Technologies, while taking appropriate measures to guarantee an accurate functioning of the ICT set-up, along with the respect of ICT policies and procedures.

Tasks and responsibilities

• Advises the ICRC Colombia delegation on ICT-related matters.
• Supervise the installations, maintenance, monitoring and evolution of ICT infrastructure and guaranteeing uninterrupted service and integration with the ICRC’s overall information system, in accordance with institutional guidelines, policies and local conditions.
• Ensure quality by running tests on ICT equipment, hardware, WAN & WLAN Networks, software, and various devices to ensure optimal performance and standard configuration.
• Manage and lead a multidisciplinary ICT Teams and be involved in the recruitment, coaching and training of ICT staff.
• Ensures ICT Power Users (focal points) identified and functional in every subsite. Organizes
• Oversee timely and effective deployment of ICT Projects in Colombia delegation.
• Ensures that policies, rules, and procedures are in place, adapted to the local context and operational needs and followed by users.
• Prepare and propose ICT budget and ensure rigorous execution of approved budget based on budget instructions, financial rules, and compliance requirements.
• Negotiates contracts and facilitates service agreements with local service providers and defends the ICRC’s interests.

Minimum Requirements and competencies

• Master’s or bachelor’s degree in Computer Science, Telecommunications, Information Systems management or other related field of study or equivalent experience.
• ICT Management Certifications (ITIL Foundation, ITIL Service Operations or equivalent).
• At least 12 years of professional experience in IT service operations management.
• At least 5 years of confirmed experience in people management.
• Required knowledge of IT Networks (WAN, WLAN) and wireless technologies.
• Microsoft Certifications (MCSA level) or equivalent is mandatory.
• Proven abilities to align business goals with technical goals and the IT infrastructure of the Organization.
• Experience in interfacing executive leadership and needs to be able to define and clearly communicate business goals and get stakeholders on board.
• Fluency in Spanish and English (Minimum C1 Level)
• Knowledge of French is an asset.
• Foundational Knowledge in Cloud infrastructure is an asset.
• Project Management Certification (PRINCE2, AGILE or equivalent) is an asset.
• Cybersecurity knowledge and experience is an asset.

Profile and skills

• Strongly motivated by humanitarian work.
• Ability to analyse and write with rigour, precision and clarity.
• Strong ability to motivate, persuade and influence others.
• Tenacity, sense of responsibility, autonomy and initiative.
• Leadership, personnel management, teamwork and collaboration.
• Excellent communication skills, storytelling skills, listening skills and abilities to influence and persuade and drive collaboration.

What we offer

• Rewarding work in a humanitarian and multicultural environment
• Work location: Bogota
• Contract type: Indefinite local contract (under Colombian labour law).
• The salary is determined under Colombia’s ICRC Salary Scale, for this position the Grade in C1.
• Activity rate: 100%
• Starting date: 1 October 2024
• Benefits in academic studies, languages ​​and professional development
• International savings financed by the organization, of 11.5% of the monthly salary.