IOM: Operations Assistant – Crete – Chania

Job Summary

Apply by: 12/07/2026 Under the overall supervision of the National Cluster Coordinator and the direct supervision of the Project Assistant, the successful candidate will be responsible for providing operational support for the arrangement of movements of third country nationals.

Key Responsibilities

1. Ensure security, order, and confidentiality of all interactions and transactions at all stages of the preparation of the movement processing.

2. Ensure that all operational procedures implemented are according to IOM standards, guidelines and operating procedures.

3. Ensure compliance with IOM administrative standards and designated procedures.

4. Make use of the IOM Business Applications for movements (MIMOSA, ALWIS).

5.Provide support to the national authorities for the embarkation process of third country nationals for the sea and land transportation in the different locations and ensure the proper and smooth handover process.

6.Conduct travel on duties in different/assigned location to assist the national authorities with the disembarkation process.

7. Support in the distribution of meals/snkacks to third country nationals during the embarkation process.

8. Ensure consolidation of all supportive document of the movement such as signature lists, signed handover notes with the national authorities.

9. Gather, file and keep track of all required reporting documents.

10. Collect information and share experience on possible procedure improvements.

11. Produce regular reporting input in formats designated.

12. Perform such other related duties as may be assigned.

Required Qualifications

Required Qualifications and Experience

Education

• High School diploma/ certificate with minimum three years of relevant work experience.
• University degree in Social Sciences, Humanities, Psychology or a related field from an accredited academic institution with minimum one year of work experience

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Previous experience of at least one year in a similar role preferred;
• Familiar with direct assistance to migrants and/or refugees preferred;
• Experience in working in a multi-cultural environment an advantage.

Skills

• Computer literacy in standard software applications (MS Office, etc) will be considered an asset;
• Willingness to work in day/night shifts, during holidays and weekends;
• Valid driver’s license with at least five years driving experience an advantage.
• Flexibility and capacity in conflict resolution;
• Good communication skills, personal commitment and efficiency.

Languages

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM’s official languages (English, French, Spanish).

For this position, fluency in English and/or Greek (oral and written) is required.

Fluency in Arabic, would be considered as an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies