IT Operations Assistant

To provide technical support on the development, maintenance, testing and implementation of a portion of IT solutions in line with business requirements. 

KEY ACCOUNTABILITIES (not all-inclusive)

• Demonstrated ability to resolve first-level IT issues.
• Experience in troubleshooting technical and operational queries.
• Supporting SCOPE implementation, operationalization, monitoring, and troubleshooting.
• Ensuring proper information upload and adherence to data protocols within the SCOPE system.
• Automating repetitive tasks using MSPP and scripting tools for process efficiency.
• Designing and developing local applications and tools using WFP standard technology stack.
• Keeping technical systems documentation updated for IT solutions.
• Collecting, collating, analysing, and visualizing data for decision-making and creating management dashboards.
• Managing and administering databases (SQL, MySQL, PostgreSQL) for data integrity and availability.
• Querying and analysing data to extract insights and generate reports.
• Collaborating with cross-functional teams to implement technical solutions.
• Providing early life support for IT solutions, maintaining system documentation, and conducting unit testing.
• Performing system maintenance, monitoring server systems, and resolving technical queries.
• Ensuring data accuracy and management in SharePoint and NEST protocols.
• Actively participating in meetings and reflecting the IT point of view.

STANDARD MINIMUM QUALIFICATIONS

Educations:

• Completion of secondary school education.
• Higher education in lieu of work experience
• Relevant, completed university degrees may be considered in lieu of experience with the following conversions:
• Completed Master’s degree: Equal to 1 year of work experience.
• Completed Bachelor’s degree: Equal to 2 year’s work experience.
• For female applicants, 1 or 2 years’ experience may be granted for partly completed studies prior to 2022.

Experience:

• At least 5 years of progressive relevant work experience out of which at least 3 years in Information Technology.

Desired Experience:

• Has experience resolving more complex technical issues.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
• Experience in implementing automation and digitalization initiatives.

Additional Skills and Knowledge:

• Knowledge of agile development methodologies and DevOps practices.
• Experience with automation and Business Process Management (BPM).
• Advanced data analysis and visualization skills in Tableau and Power BI.
• Experience in developing and maintaining local applications using power apps, power automate, and power BI.
• Proven proficiency in installing and testing new hardware (servers, switches, access points) to enhance system performance.
• Familiarity with Server Services management (AD, DNS, DHCP, RODC, FTP, Microsoft Office 365).
• Understanding of cloud technology (e.g., Microsoft Azure, AWS).
• Good grasp of development frameworks and platforms (e.g., .NET, Node.js, React, Laravel).
• Knowledge and skills in database management and querying (SQL, MySQL, PostgreSQL).
• Utilizing development frameworks and platforms (e.g., .NET, Node.js, React) for building web applications and services.

Language:

• Fluency (level C) in both written and oral in English and local languages (Dari/Pashto)

Source: https://career5.successfactors.eu//career?career_ns=job_listing&company=C0000168410P&navBarLevel=JOB_SEARCH&rcm_site_locale=en_GB&career_job_req_id=832373