Outcomes & People Development Officer

Program Coordination and Support:
Assist senior management in the planning, implementation, and evaluation of programs.
Coordinate program activities to ensure they align with organizational goals and objectives.
Facilitate communication and collaboration among team members to ensure smooth
program operations.
Outcome Monitoring:
Develop and implement tools and processes for tracking program progress and outcomes.
Regularly review and analyse program data to assess performance and identify areas for
improvement.
Prepare and present reports on program outcomes to senior management and
stakeholders.
Team Collaboration:
Foster a collaborative work environment by promoting teamwork and effective to enhance
program delivery and communication.
Organize and facilitate regular team meetings to discuss progress, challenges, and solutions.

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Encourage the sharing of ideas and best practices among team members.
Organize and lead regular team meetings to review progress and address challenges.
Serve as a liaison between different departments and teams to ensure alignment of efforts.
People Management:
Support senior management in managing team performance, including setting goals,
providing feedback, and conducting performance reviews.
Address team members’ concerns and work to resolve conflicts to maintain a positive work
environment.
Support the recruitment, training, and development of program staff.
Provide ongoing coaching and mentorship to team members.
Conduct performance evaluations and provide constructive feedback to enhance team
performance

Administrative Duties:
Handle administrative tasks related to program management, including scheduling,
documentation, and record-keeping.
Ensure compliance with organizational policies and procedures.
Assist in budget preparation and monitoring.
Support in program reviews on a continued basis
Identify and implement process improvements to enhance program efficiency and
effectiveness.
Develop and update standard operating procedures as needed.

Stakeholder Engagement:
Maintain strong relationships with internal and external stakeholders.
Ensure stakeholders are informed about program progress and outcomes.
Coordinate with partners, vendors, and other external entities as needed.

Qualifications:
Education and Experience:
? Bachelor’s degree in Business Administration, Public Administration, Management,
HR Management or a related field.
? Minimum of 3-5 years of experience in people management, or a similar role.
? Experience in a non-profit or governmental organization preferred
Skills and Competencies:

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? Strong organizational and multitasking skills with the ability to support multiple
projects simultaneously.
? Excellent communication and interpersonal skills, with the ability to work effectively
with diverse teams.
? Proficiency in using project management software and tools for tracking and
reporting.
? Analytical skills to evaluate program performance and outcomes.
? Leadership abilities to motivate and guide team members.
? Ability to lead and motivate a team.
? Analytical mindset with problem-solving skills.
? Ability to work under pressure and meet tight deadlines.
? Ability to build and maintain positive relationships with team members,
stakeholders, and senior management.
? A secure person without the urge for a drive or need to control others
Personal Attributes:
? Proactive and self-motivated with a strong sense of initiative.
? Detail-oriented with a commitment to accuracy and quality.
? Adaptable and flexible in a dynamic work environment.
? Strong problem-solving skills and the ability to make informed decisions.
Working Conditions:
? Full-time position with occasional overtime required.
? May involve occasional field travel for program-related meetings.
? Work may be performed in an office setting with some remote work flexibility.