P&O Cruises – Loyalty & Cruise Sales Manager

Job title:

P&O Cruises – Loyalty & Cruise Sales Manager

Company

Carnival Corporation

Job description

An exciting opportunity has arisen for the role of Loyalty & Cruise Sales Manager onboard our world-class ships. As a Loyalty & Cruise Sales Manager, you will work as part of a close-knit team to sell future cruises to guests that are onboard with us. As an expert in our Peninsular Club Loyalty scheme, you will ensure that our loyal guests are well cared for and provide information and guidance to all guests travelling with us on the scheme, its tiers, and on-board benefits.

We are looking for people who have a real passion for guest experience, a drive for sales and who love to go the extra mile. Join us and you’ll discover that working at sea is more than just a job. It’s a way of life. You will visit different places, explore new worlds, and gain experiences that will stay with you for a lifetime.

Do you love achieving sales targets and thrive on taking the initiative? Are you energetic and do you love learning new skills? Are you highly organised and do you adapt well in changing circumstances?

If you answered yes …then this is the job you have been looking for!

As Loyalty & Cruise Sales Manager, your main responsibilities will include:

• Understand, meet, and exceed cruise sales targets for individual cruises, working with the Senior Loyalty & Cruise Sales Manager to assess progress towards target and feedback any ideas/new initiatives to grow revenue.
• Confidently and proactively engage with passengers to create selling opportunities.
• Deliver a high level of service exceeding guest expectations, answering loyalty questions and managing complaints.
• Be an expert in our Peninsular Club loyalty scheme, tiers, and on-board benefits.
• Support the delivery of loyalty events and work closely with the Senior Loyalty & Cruise Sales Manager to ensure the correct support is provided.
• Support the planning and organisation of events to increase profit generating opportunities and exceed sales target. This includes hosting events and delivering presentations.
• Collaborate with other departments to support the wider ship operation and additional duties.

Previous experience in a target driven environment and excellent customer service skills are essential for this role. Excellent written and spoken English, along with presenting skills would be advantageous. In addition, experience within the travel industry and good destination knowledge would be desirable, but not essential.

It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential and receive attractive company benefits. Join us on our journey, apply now.

We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate based on age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership, and pregnancy & maternity.

We are currently recruiting for our Talent Pools to fill anticipated roles in 2024 and beyond. Please note that throughout the Recruitment & On boarding process you may not be advised of a start date. If you are successful, sufficient notice will be provided when we have a ship and start date for you.”

Expected salary

Location

United Kingdom

Job date

Wed, 06 Mar 2024 07:40:11 GMT

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