Project Manager

FCM-FamMed-ZSFG-Programs

Full Time

76512BR

Job Summary

The Center for Excellence in Primary Care (CEPC) housed within the Department of Family and Community Medicine at Zuckerberg San Francisco General Hospital is seeking an exceptional Project Manager who is passionate about improving healthcare delivery, particularly for the underserved. As a Project Manager in CEPC, you would share in our mission to identify, develop, test, and spread promising innovations in primary care to improve the patient experience, enhance population health and health equity, reduce the cost of care, and restore joy and satisfaction in the practice of primary care. The Project Manager will be working in partnership with clinicians, clinic staff, and trainees who have dedicated their careers to advancing health equity and delivering compassionate, world-class care to the most vulnerable populations.

The candidate will work with a high degree of autonomy and initiative under the supervision of a Senior Project Manager to drive forward a portfolio of research and evaluation projects, including duties such as:

• Managing an annual work experience survey for primary care health systems;
• Engaging in user-centered design strategies to develop a health coaching program to improve adherence to sleep apnea treatment;
• Conducting environmental assessments to identify opportunities for medical students to gain research and practice improvement skills through internships;
• Developing data systems and cleaning plans for complex datasets gathered through natural experiments, such as clinic operation measures and satisfaction surveys from diverse health centers across the country;
• Disseminating research findings to a variety of stakeholders through mechanisms such as webinars, websites, toolkits, written briefs, peer-reviewed manuscripts, and professional meetings.
• Other duties as assigned.

The incumbent will interact with stakeholders and partners from many backgrounds in a professional and congenial manner and must have awareness and sensitivity towards diverse cultures and populations. The incumbent must work well independently and within a team to manage responsibilities across different investigators, co-workers, and students. The incumbent must be able to work under pressure and be organized to meet strict project deadlines. Ability to take initiative, work with a high degree of autonomy, demonstrated reliability, and analytical and problem-solving skills are required.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Department of Family & Community Medicine (DFCM) is engaged in research, teaching, training, service and clinical activities located at seven primary UCSF and leased sites in San Francisco: Parnassus, Zuckerberg San Francisco General (ZSFG) –  Buildings 7 (Pride Hall), 80, 90 and the Main Hospital, Mission Center Building, Laurel Heights, Mission Hall, Lakeshore, Lakeside, as well as the OSHER center, Women’s Health and the UCSF Primary Care Practices at China Basin and Laurel Village and at various local community, national and international research/service/education training and clinical sites. In addition to the Department’s Family Medicine Residency Program located at ZSFG, the Department has affiliated residency programs in Fresno, Salinas, Santa Rosa, Kaiser Vallejo, Santa Rosa, and Contra Costa Health Systems. Authority and accountability for the Department reside with the Department Chair who delegates authority to Vice Chairs, the Executive Council, Directors and Chiefs of Service and their Administrators and the Department Associate Chair of Administration and Finance.

The Department’s Mission is to improve health through excellence and innovation in patient care, education, research, advocacy, and community empowerment.  We are dedicated to building a just and equitable society, recognizing that health and illness are shaped by the contexts of people’s lives.  To accomplish our mission, we:

• Provide comprehensive care built on trusting and healing relationships with individuals, families, and communities.
• Educate learners in the principles and practice of family and community medicine, emphasizing the interconnectedness of people and systems.
• Advance and apply knowledge in patient care, population health, community engagement, and public policy.
• Promote a culture of inclusion, mutual support, and meaningful work.

Primary care in the United States is in the midst of transformation. Primary care practices are increasingly being held accountable for providing comprehensive, timely, patient-centered care. The UCSF Center for Excellence in Primary Care (CEPC) has developed a framework for primary care transformation – the 10 Building Blocks model. Drawn from the experiences of high performing primary care practice, the building blocks provide a roadmap to improvements in patient experience, population health, and the sustainability of primary care. 

Required Qualifications

• Bachelor’s degree in related area and / or equivalent experience / training.
• Knowledge of common organization- or research-specific and other computer application programs.
• Strong communication and interpersonal skills to communicate effectively, both verbally and in writing.
• Ability to use discretion and maintain all confidentiality.
• Analytical / problem-solving skills.
• Strong skills in analyzing, researching and synthesizing large amounts of data for preparing sound and relevant proposals / analyses.
• Ability to multi-task with demanding timeframes.
• Strong policy analysis techniques.
• Minimum 3 years working with underserved or vulnerable populations.
• Minimum 3 years working with behavioral change models, particularly self-management support for underserved populations.
• Minimum 3 years experience working with data management system design and administration, such as Qualtrics or Redcap.
• Minimum 3 years working with Microsoft Access and Excel, with demonstrated proficiency in design and management of databases.
• Minimum 1 year experience developing reports, presenting data and facilitating meetings to develop action-plans to respond to data findings.
• Experience in project management including ability to set priorities, meet competing deadlines, and communicate across multiple investigators.
• Able and willing to work flexible hours, including some weeknight and weekend work.
• This position requires ability to travel between community-based clinics and other worksites within San Francisco area via personal or public transportation.
• This is a critical position. The incumbent must pass a background check and fingerprinting.

Preferred Qualifications

• Minimum 3 years experience working in research related to primary care redesign or quality improvement, and able to demonstrate working knowledge of relevant concepts and terminology.
• Minimum 3 years working with Stata data analysis or similar software.
• Minimum 6 months experience developing reports in interactive on-line system such as Tableau.
• Minimum 6 months experience using electronic health records and chronic disease registries.
• Conversational proficiency in Spanish, Cantonese, or Russian

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

007398 PROJECT POLICY ANL 3

Job Category

Administrative Support, Project Management

Bargaining Unit

99 – Policy-Covered (No Bargaining Unit)

Location

Zuckerberg San Francisco General (ZSFG)

Shift

Days, Evenings, Weekends

Additional Shift Details

M-F 8-5, with occasional evenings and weekends