Regional Quality and Compliance Lead

Regional Quality and Compliance Lead

Location: Home-based within the Midlands or South, with regular travel required across services in this region.
Working Hours: 18.5 Hours per week
Contract Type: Permanent
Salary: £45,760 – £55,780

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

We’re looking for an experienced and motivated Regional Quality and Compliance Lead to join us.

In this key role, you will provide independent assurance across a defined region in the Midlands and South, ensuring services meet required standards and continuously improve.

You’ll work closely with operational leaders while maintaining impartiality, leading inspection activity, overseeing complaints and incidents, and supporting teams to be fully prepared for regulatory scrutiny.

This is a high-impact role where your expertise will directly influence service quality, governance, and organisational learning.

Key Responsibilities

Quality Assurance & Inspection

• Lead and deliver an annual programme of internal inspections across services
• Review and sign off evidence-based reports identifying strengths, risks, and improvements
• Oversee and monitor service improvement plans

Compliance & Governance

• Provide expert guidance on regulatory frameworks (e.g. CQC, Ofsted)
• Ensure services are inspection-ready and compliant with standards
• Escalate risks and provide assurance to senior leadership

Complaints & Incident Oversight

• Oversee the quality and compliance of complaint and incident handling
• Analyse trends, identify themes, and ensure learning is embedded
• Support governance reporting and continuous improvement

Performance & Reporting

• Produce and present quarterly assurance reports covering: Inspection outcomes, Improvement progress, Complaints and incidents and Regulatory risks and emerging changes
• Work collaboratively with other assurance functions (e.g. Health & Safety, Information Governance)

Leadership & Engagement

• Lead and develop a team of Quality and Compliance Specialists
• Deliver training, workshops, and guidance to operational teams
• Build strong working relationships while maintaining independence

About You

• Skilled in inspection, audit, report writing, and evidence-based assurance
• Competent in using IT systems for data recording, reporting, and document management.
• Experience in quality, compliance, or regulatory oversight (health, social care, housing, or charity sector)
• Proven track record in supporting service improvement planning or delivery

For Full Job Description Please Click Here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution, matched up to 6.5%

Life assurance (3× annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days’ annual leave

Professional fee reimbursement for relevant qualifications

24/7 online GP access and Employee Assistance Programme

Recognition and long service awards via our Way to Go and Aspirations portals

£500 Recommend a Friend bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-06-21