Resettlement Program Coordinator

Requisition ID: req49717

Job Title: Resettlement Program Coordinator

Sector: Social Work

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 24.45 – 32.45 Hourly

Location: New York, NY HQ USA

Work Arrangement: Fully Remote

Job Description

Job Overview

The Resettlement Program Coordinator’s primary responsibilities include review of Reception & Placement program (R&P) period and minor reports, implementation of R&P quality assurance processes, and administrative activities for the Headquarters’ Resettlement team. The Resettlement Program Coordinator implements quality control measures to ensure that client-level reports submitted for the Reception and Placement Program (R&P) are timely, accurate, and complete.  The Program Coordinator develops tools and systems to track R&P quality assurance, ensure R&P core service data is comprehensively reviewed, and share programmatic information with other members of the Resettlement Team.  This position reports to the Program Officer for Reception & Placement.

Major Responsibilities: 

Responsibilities include, but are not limited to:

• Collaborate with R&P staff in field offices to ensure timely and accurate submission of R&P period reports, minor suitability studies, and follow-up minor evaluation reports. 
• Design and implement monthly quality assurance review and training process across the IRC network.
• Analyze and interpret trends from R&P period reports, minor reports, and quality assurance review. Share information and suggested action plans with the Program Officer for Reception and Placement. 
• Develop and maintain updated tools for R&P period reports, minor reports, and quality assurance.
• Provide administrative support for HQ Resettlement team including consolidation of payroll information, logistical support for conferences, and team collaboration documents.
• Support onsite and remote monitoring activities. 
• Other duties as assigned.

Job Requirements

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience: 

• Relevant professional experience in human services field preferred
• Experience with IRIS and ETO program management systems preferred.

Demonstrated Skills & Competencies

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.  Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Attention to detail and the ability to follow instructions and interpret guidelines.
• Demonstrated experience with Microsoft Office suite, particularly Word, Excel and PowerPoint
• Strong critical thinking, research, and analytical skills
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.
• Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners.
• Ability to work independently and as a team member in a diverse, fast-paced environment.

Working Environment: 

• Fully Remote
• Occasional domestic (non-local) travel required; up to 15%.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

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