Service Coordinator

Build your future at Minto!
Since 1955, we’ve been proud to build great places to live, work and play, one home and one relationship at a time. For us, it’s all about special moments – like the excitement of a new apartment, the pride of owning a first home, or a growing investment partnership. We recognize that this continues with good people, like you, and we’d like you to join us in our mission. At Minto, we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

Your offer will include:

• Competitive salary
• Annual bonus + benefits from day one + RRSP with employer contribution + 3 weeks vacation
• Tuition reimbursement plans and professional development courses
• Employee recognition platform – be rewarded by your colleagues for your contributions!
• Many exciting career opportunities

In this role, you will:

• Respond to all resident issues promptly and courteously, in a professional manner, informing management where appropriate and if follow-up is required.
• Prepare resident arrivals and keys, as well as coordinating move-ins and move-outs, and reserving elevators where necessary.
• Maintain resident database, including processing changes in residents, roommates, occupants, guarantors and PAP conditions.
• Prepare resident accounts receivable reports, highlighting and processing overdue and/or delinquent payments, and conducting collection efforts on delinquent accounts.
• Respond to resident inquiries, requests and concerns regarding lease issues.
  Inform utility companies of change of responsibility for vacant or occupied space, approve invoices for vacant suites.
• Ensure that advance notice is given prior to entering occupied apartments and/or that the resident has authorized entry in advance.
• Prepare mass and individual resident communications, e.g. upcoming events, repairs, management changes, etc.
• Use a computerized maintenance management system and ensure that all service notifications, orders and purchase requisitions are entered into the SAP system in an accurate and timely manner.
• Travel between two locations; you would not be assigned to a single location.
• Other duties within the spirit and purpose of the position, as requested by management.

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We would like you to have:

• A minimum of two (2) years’ relevant work experience in a busy environment with customers is required.
• College or university training in a commercial field would be considered an asset.
• Knowledge of the Residential Tenancies Act and residential tenancy agreements would be an asset.
• Attention to detail and accuracy.
• Communication skills (listening, speaking and writing)
• Knowledge of Microsoft Office (Word, Excel and Outlook)
• Knowledge of Yardi considered an asset.
• Fluency in written and spoken French and English.

Our future is better together. Apply now and join us!
Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are committed to building a workforce that reflects the diversity of the community in which we live, including people with disabilities. If you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.