Students Accounts Specialist

JOB SUMMARY: Provides professional and administrative support to both the Student Enrollment Services Division and to Accounting and Finance and serves as the primary student accounts representative.

REPRESENTATIVE DUTIES

• Maintains Student Receivables accounts: establish accounts, record the appropriate entries, reconcile balances, verify and issue students’ billings.
• Provides customer service support via telephone, fax, email, and individuals coming into the Student Enrollment Services office.
• Serves as the primary overseer and is recipient of all student-related account payment transactions.
• Maintains billing-related student accounts including preparation of entries required to adjust/correct account balances; verify monthly student billings for outstanding account balances.
• Ensures the restrictions screen for each student is updated as significant transactions occur.
• Reconciles student-related payments and daily bank deposits; prepares all corresponding reports submitted to Accounting and Finance Office for review and integration.
• Verifies and submits regular reports to Controller, including periodic Aging Report, and list of accounts currently on hold for non-payment.
• Serves as liaison to collection agencies and third-party student account finance vendor, TMS.
• Prepares and maintains statements for all special billings/invoicing.
• Prepares reports and check requests for weekly refund check processing.
• Researches and recommends uncollectible accounts for collections to the Controller.
• Communicates with staff members in other departments concerning students’ financial status.

KNOWLEDGE and SKILLS 

• Knowledge of academic office procedures in higher education setting.
• Knowledge of CAMS Enterprise software.
• Knowledge of office practices and procedures.
• Knowledge of how to operate various standard office machines.
• Skill in both verbal and written communication.
• Skill in effectively dealing with people at different organizational levels both inside and outside the University.
• Skill in exemplifying courtesy, friendliness, and patience.
• Skill in utilizing in word processing, spreadsheets, databases, Internet and e-mail
• Skill in working as a team member to accomplish departmental goals.
• Skill in prioritizing multiple tasks.
• Skill in working well under pressure.
• Skill in problem solving and developing conceptual alternatives.
• Skill in maintaining confidentiality of student records.

MINIMUM EDUCATION QUALIFICATION
High school diploma or GED equivalent.

MINIMUM EXPERIENCE QUALIFICATION
Non-Supervisory: One (1) year general office and/or customer service AND one (1) year cash handling experience required.

PREFERRED EDUCATION QUALIFICATION
Associates Degree preferred.

PREFERRED EXPERIENCE QUALIFICATION
Accounts receivables experience preferred.

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