Supporter Services and Programs Coordinator

• Are you a CRM Salesforce guru and also enjoy assisting people and their companion animals?
• Do you have Not-For-Profit experience with customer service, donations and supporter programs?
• Wanting to make a direct difference in the welfare of animals?
• Not-For-Profit, Full-time, Fixed term June 2024 to February 2025
• $65,000 to $75,000 + Superannuation, Hybrid Flexibility Available

Join AWLQ as the Supporter Services and Programs Coordinator and know when you go home each day, you did make a difference! At AWLQ, we’re committed to creating a brighter future for animals in need and keeping companion animals and people together.

The role

As a member of the Business Development Team, reporting to the Business Development Manager, the Supporter Services and Programs Coordinator is the customer support liaison for donations and supporter programs.

As the administrator for our Customer Relationship Management (CRM) system – Salesforce, you will support the Business development team and the wider business, driving database management, reporting, communication and campaign distribution.

• Primary contact for enquiries to the Business Development Team: action, resolve or forward enquiry.
• CRM Salesforce administrator for day-to-day and business as usual support.
• Collaborating with the business team on CRM support, requirements, and driving donor/supporter relationships to increase revenue and awareness of AWLQ services within both the community and businesses.
• Build quality relationships and grow supporter programs as the coordinator:
  • Regular Giving Donation Program, provide support and recognition to our wonderful donors.
  • Friends Forever Program, our adopted friends are welcome to discounts at our Community Vet Clinics and Rehoming Centres, you will assist their companion humans to access these benefits.
  • Golden Hearts Program, a membership support program helping our 65yrs+ and their pets in our community, be part of something special.
• Community partnerships: source, engage, support, manage, maintain and grow relevant partnerships.
• Promote programs: undertake networking, presentations, public speaking and attend events to promote and raise awareness of support programs for people/in need and supporters.
• Assist the Business Development team with administration support.

About you

We value who you are and how you achieve excellence with purpose, empathy and courage. You will be a motivated, ‘hands-on’ team player, who listens to feedback and thrives on delivering work in a collaborative environment. Your Salesforce knowledge will impress, and your innovation will be contagious. As the coordinator of multiple programs you have excellent organisational skills.

• Initiative: can work autonomously and make sound decisions.
• Interpersonal: skilled at building trust and open communications.
• Collaborative: thrives in a team environment to achieve common goals.
• Communication: strong written and verbal skills.
• Organisational skills: ability to manage competing priorities.
• Proven ability to create and innovate.

Key criteria

• Commitment to the June 2024 to February 2025 fixed term.
• Tertiary qualification – Business Management, Marketing, Communications or equivalent experience.
• 2+ years’ experience in a similar role with Salesforce CRM experience.
• Public speaking and facilitation with event management.
• Technological:
  • Advanced Salesforce CRM skills
  • Advanced Microsoft suite skills
  • Ability to learn new systems quickly
• Drivers Licence required.
• Valid Police Check to be obtained.

Desirable criteria

• Previous experience with not-for-profit organisations.
• Donor supporter services experience.
• Understanding of companion animal welfare needs in the community.

How to apply

If you have the above capabilities, knowledge, and want to make a difference in the welfare of animals and our community members, please submit a CV and Cover Letter addressing the requirements. The shortlisting process will commence immediately.

What is our difference?

When you join our team, you’re not just doing another ‘job’. This is a rare opportunity for you to thrive in role where you have the opportunity to be yourself, collaborate with a team, build quality relationships, stretch your strategic mind and exercise your creativity to help animals and the community.

Equity

Diversity and inclusion are the principles guiding how we build our teams, cultivate our leaders and build a culture of belonging where differences are valued.