The British Embassy in Spain is part of a global network representing British political, economic and consular interests overseas and is now recruiting for a permanent part-time Consular Officer position in Ibiza.

With over 412,000 British residents and 17.5 million British tourists annually, Spain is the Foreign, Commonwealth and Development Office’s busiest consular operation globally. The selected candidate can be based in Ibiza and will support consular service delivery to vulnerable British nationals primarily for the Balearic Islands.

As part of the Spain consular team, which operates 8 consulates nationally, the successful candidate will work at a national level providing input into national plans and providing remote support and resilience to other consulates in Spain when needed. 

Do you have the empathy, resilience, and communication skills to steer British nationals through complex challenges abroad?
Working hand‑in‑hand with Spanish authorities to resolve issues quickly, calmly, and with confidence?

Full induction and training will be provided to the successful candidate.

Roles and responsibilities:

• Deliver first class consular assistance to vulnerable British nationals, with a high volume of often complex casework including hospitalisations, deaths, detentions and cases of rape or sexual assault. Examples of the support required may include:
   – Visiting patients and providing emotional support to families in cases of serious hospitalisation and death.
   – Providing advice to detainees and visiting prisoners.
   – Accompanying victims of sexual assault to court, police or hospital.
• Print and hand out ETDs (Emergency Travel Documents).
• Liaise with local Spanish stakeholders, such as funeral directors, police, courts and social services, as well as town halls and charities providing support and assistance to British nationals.
• Assist in the preparation/response to possible crisis situations involving large numbers of UK nationals, such as forest fires, flooding, large scale accidents etc.
• Support delivery of the Spain Prevention Strategy as a member of the wider Spain team through identifying trends, data and insights analysis and collaborating internally and externally to reduce incidents.
• Provide office support as required, including dealing with general enquiries and organising meetings and events as needed.

• Full professional proficiency in English and Spanish, both verbal and written, with excellent communications skills (a minimum of C1 level, according to CEFR*).
• Excellent communication and customer service skills, including a proven ability to support customers in traumatic or difficult circumstances.
• Excellent interpersonal skills, ability to work collaboratively and flexibly with colleagues in Spain, Wider Europe Network and the UK.
• Ability to liaise with and manage external stakeholder relationships.
• Attention to detail, strong analytical perspective and problem solving skills.
• Ability to work at pace and prioritise, managing an often heavy workload; excellent organisational skills.
• Good IT skills (use of Outlook, Microsoft Office suite: Word and Excel essential).
• Key qualities are flexibility, empathy.
• Based in Ibiza, or be willing to relocate immediately.