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View Vacancy – CPK/SH – Regional Contract Manager – Estate Department, SEO
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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Estates
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The Regional Contract Manager (RCM) is a critical role responsible for ensuring Facilities Management (FM) services and project delivery across the region are safe, compliant, and deliver value for money. Assets include British Embassy/ High Commission offices, Head of Mission Residences & staff residential properties (SRPs). The role combines contract governance, financial oversight, compliance assurance, and stakeholder engagement, driving high-performing, risk-managed operations across a complex international estate.
The RCM will lead and manage delivery of outsourced FM services across a portfolio of regional Posts in Asia Pacific. Countries covered by the existing contract with embedded FM teams include: Japan, China, Hong Kong, South Korea, Vietnam, Thailand, Philippines, Malaysia, Indonesia, Singapore, Taiwan, Australia and New Zealand. This role will cover a quarter of these Posts.
Contract Performance & Operational Delivery (20%)
- Manage and monitor service delivery of regional FM contracts through structured governance, audit frameworks and KPIs. Identify risks, underperformance, and trends, and implement corrective actions.
- Ensure reactive maintenance is controlled, prioritised, and resolved within agreed timelines and budgets.
- Support on upcoming contract re-procurement.
Planned Maintenance & Compliance Assurance (20%)
- Ensure delivery of statutory and planned preventative maintenance programmes across all assets.
- Achieve high completion rates of planned maintenance activities and eliminate high-risk compliance gaps.
- Maintain oversight of certification and compliance for critical systems (e.g. gas, electrical, water, lifts).
Asset Management & Forward Planning (20%)
- Ensure maintenance, upgrade and refurbishment projects are correctly prioritised and delivered, with evidence-based investment planning.
- Monitor and oversee the Forward Maintenance Register (FMR) and projects list by actively participating in programme governance, and proactively identifying and escalating risks and opportunities.
- Challenge scope, specifications, and costs to ensure value for money across all works and projects.
- Support delivery of the Global Maintenance Programme, support implementation of regional and global FM strategies, and reduction of backlog maintenance.
Financial Management & Value for Money (15%)
- Manage regional FM budgets (reactive, projects, pass through) within agreed tolerances (±1%).
- Review financial performance regularly, identifying risks, opportunities, and variances.
- Ensure expenditure is prioritised based on risk, compliance, and asset criticality.
Risk Management & Governance (10%)
- Identify, manage, and escalate operational, safety, and compliance risks through formal governance routes. Ensure tasks are executed in accordance with approved Safe Systems of Work (SSoW) and Permit to Work (PTW) procedures, providing assurance of safe and compliant delivery.
- Ensure all FCDO Property standards and guidelines are followed, escalate and develop remediation plan with FM provider where risks identified.
- Ensure audit programmes are delivered, findings documented, and lessons learned implemented.
Stakeholder & Supplier Management (15%)
- Act as the primary interface between Posts, FM providers, and central teams. Build collaborative relationships with stakeholders to support operational delivery and policy compliance.
- Ensure central policies and procedures are in place, up to date, fit for purpose and compliant.
- Lead resolution of contract disputes and escalations with suppliers and customers.
- Participate actively in governance forums and performance reviews
Resources managed (staff and expenditure):
- No direct line management responsibility.
- Responsible for performance oversight of contractor teams and influencing delivery across multiple Posts.
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- Strong contract and supplier management experience
- Proven financial and budget management capability
- 3-5 years experience in similar roles within Property and Facilities Management industry
- Understanding of procurement and governance processes
- Experience in managing risk, compliance, and operational performance
- Experience in delivering maintenance/ refurbishment projects
Language requirements:
Expertise in English language
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- Professional qualifications linked to a Property/Estate, FM or an engineering-related subject. (e.g. IOSH, NEBOSH, IWFM, RICS)
- Experience working across regional or multi-site portfolios.
- Strong stakeholder engagement and conflict resolution skills
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Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together
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3 July 2026
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Senior Executive Officer (SEO)
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Full-time, Fixed term, with possibility of renewal
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35
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Asia Pacific
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China
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Beijing, Shanghai
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British Embassy
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1
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CNY
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RMB 35,681 for CB Chinese l RMB 46, 495 for CB Expat
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monthly
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31 August 2026
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Please note that we are recruiting for two RCM roles, we are advertising for this role in Bangkok, Hong Kong, Tokyo, Beijing and Shanghai. The successful candidate will be based in the location of the Post they apply to.
FOR BEIJING: This role is open to UK‑based partners/spouses, and partners/spouses from the USA, Canada, New Zealand, and Australia, providing they hold diplomatic status in China, as well as internal Chinese staff to be located at the Embassy in Beijing. This does not apply to applications from Shanghai.
FOR SHANGHAI: This role is open to UK‑based partners/spouses, and partners/spouses from the USA, Canada, New Zealand, and Australia, providing they hold diplomatic status in China, as well as both internal and external Chinese and British. This does not apply to applications from Beijing.
Benefits:
We offer a competitive package which includes –
- A gross salary of CNY 35,681 for Chinese Nationals and an abated salary of CNY 46, 495 for British Nationals and spouses/partners of diplomats who are ‘W’ (diplomatic) visa holders and meet passport criteria
- Commercial insurance package including accidental, life, medical and business travel insurance
- 22 days annual leave entitlement in pro-rata which increases by 0.5 per full calendar year worked up to maximum of 25 days. We offer different types of compulsory leave in accordance to Chinese law, e.g. Maternity Leave, Paternity Leave, Marriage Leave, Parental leave, etc.
- In addition to the above compulsory leave, we also offer other types of leaves with pay e.g. Study Leave, Volunteering Leave to support staff who undertakes volunteering activities, Special Paid Leave to deal with emergencies involving a close family member, and more.
- Employee Assistance Programme which is a confidential service providing help, support and information to staff to resolve and manage situations causing concern whether at work or personal nature is available to staff 24/7;
- There is also plenty of opportunity to develop on and off the job and establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professional skills. The Mission encourages a blended learning culture based on the 70/20/10 model which includes e-learning, mentoring, coaching, other development activities and role-specific required trainings. This offer also includes supporting staff members to take part in 5 days of learning activities each year.
Learning and Development Opportunities:
The British Embassy Beijing and Consulate General Shanghai have a strong L&D offer with plenty of chances to learn from British and country-based staff, covering and shadowing other teams and doing online/in-person courses and learning sessions about diplomacy and more detailed policy areas.
This is a new role in the team, and the successful candidate will be given the support, guidance and L&D they need to excel in their new positions.
Working Patterns:
35 hours of work per week from Monday to Friday, 08:30-17:00. There will be occasions that require you work outside normal hours.
The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.
As part of our Consular and crisis preparedness, all staff in the China Network will be assigned a crisis role at Post. Staff are also expected to be flexible in supporting Consular work as required. We welcome and will seek to deploy previous Consular or crisis experience; however, this does not form part of our recruitment criteria, except for specific Consular roles.
Other Information:
Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy/Consulate General are subject to Terms and Conditions of Service according to local Chinese employment law.
No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.
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Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.
Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles: Civil Service behaviours which provides detailed guidance on how the behaviours are defined.
Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearance
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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