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View Vacancy – HK – Regional Contract Manager, SEO
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Foreign, Commonwealth and Development Office (Operations and Corporate Services)
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Estates
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Main Purpose of Job:
The Regional Contract Manager (RCM) is a critical role responsible for ensuring Facilities Management (FM) services and project delivery across the region are safe, compliant, and deliver value for money. Assets include British Embassy/ High Commission offices, Head of Mission Residences & staff residential properties (SRPs). The role combines contract governance, financial oversight, compliance assurance, and stakeholder engagement, driving high-performing, risk-managed operations across a complex international estate.
The RCM will lead and manage delivery of outsourced FM services across a portfolio of regional Posts in Asia Pacific. Countries covered by the existing contract with embedded FM teams include: Japan, China, Hong Kong, South Korea, Vietnam, Thailand, Philippines, Malaysia, Indonesia, Singapore, Taiwan, Australia and New Zealand. This role will cover a quarter of these Posts.
What the Jobholder will be Expected to Achieve:
Contract Performance & Operational Delivery (20%)
- Manage and monitor service delivery of regional FM contracts through structured governance, audit frameworks and KPIs. Identify risks, underperformance, and trends, and implement corrective actions.
- Ensure reactive maintenance is controlled, prioritised, and resolved within agreed timelines and budgets.
- Support on upcoming contract re-procurement.
Planned Maintenance & Compliance Assurance (20%)
- Ensure delivery of statutory and planned preventative maintenance programmes across all assets.
- Achieve high completion rates of planned maintenance activities and eliminate high-risk compliance gaps.
- Maintain oversight of certification and compliance for critical systems (e.g. gas, electrical, water, lifts).
Asset Management & Forward Planning (20%)
- Ensure maintenance, upgrade and refurbishment projects are correctly prioritised and delivered, with evidence-based investment planning.
- Monitor and oversee the Forward Maintenance Register (FMR) and projects list by actively participating in programme governance, and proactively identifying and escalating risks and opportunities.
- Challenge scope, specifications, and costs to ensure value for money across all works and projects.
- Support delivery of the Global Maintenance Programme, support implementation of regional and global FM strategies, and reduction of backlog maintenance.
Financial Management & Value for Money (15%)
- Manage regional FM budgets (reactive, projects, pass through) within agreed tolerances (±1%).
- Review financial performance regularly, identifying risks, opportunities, and variances.
- Ensure expenditure is prioritised based on risk, compliance, and asset criticality.
Risk Management & Governance (10%)
- Identify, manage, and escalate operational, safety, and compliance risks through formal governance routes. Ensure tasks are executed in accordance with approved Safe Systems of Work (SSoW) and Permit to Work (PTW) procedures, providing assurance of safe and compliant delivery.
- Ensure all FCDO Property standards and guidelines are followed, escalate and develop remediation plan with FM provider where risks identified.
- Ensure audit programmes are delivered, findings documented, and lessons learned implemented.
Stakeholder & Supplier Management (15%)
- Act as the primary interface between Posts, FM providers, and central teams. Build collaborative relationships with stakeholders to support operational delivery and policy compliance.
- Ensure central policies and procedures are in place, up to date, fit for purpose and compliant.
- Lead resolution of contract disputes and escalations with suppliers and customers.
- Participate actively in governance forums and performance reviews.
Resources Managed (staff and expenditure):
- No direct line management responsibility
- Responsible for performance oversight of contractor teams and influencing delivery across multiple Posts
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- Strong contract and supplier management experience
- Proven financial and budget management capability
- 3-5 years experience in similar roles within Property and Facilities Management industry
- Understanding of procurement and governance processes
- Experience in managing risk, compliance, and operational performance
- Experience in delivering maintenance/refurbishment projects
- Language requirement: English
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- Professional qualifications linked to a Property/Estate, FM or an engineering-related subject. (e.g. IOSH, NEBOSH, IWFM, RICS)
- Experience working across regional or multi-site portfolios
- Strong stakeholder engagement and conflict resolution skills
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Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together
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3 July 2026
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Senior Executive Officer (SEO)
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Full-time, Permanent
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41 hours gross per week
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Asia Pacific
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Hong Kong SAR
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Hong Kong SAR
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British Consulate General
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2
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HKD
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HKD 59,000
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monthly
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31 August 2026
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This role is also advertised in Bangkok, Tokyo, Beijing and Shanghai. Successful candidate will be based in the location of the Post they applied to; relocation is not applicable.
Our Offer:
The British Consulate-General Hong Kong offers a generous leave package of 25 days annual leave (rising to 30 days after 5 years of service) on top of 14 days of public holidays, plus additional time off for volunteering in the community and learning and development.
Other key staff benefits, include but not limited to, a medical scheme for staff plus qualifying dependents; Mandatory Provident Fund (we make an enhanced employer contribution, with % increasing in relation to length of service); 13th Month Salary (one extra month’s salary paid in December); and performance related pay (annual bonus, performance dependent).
Employment offers are subject to successful clearance of pre-employment checks. No accommodation or relocation expenses are payable in connection with this position. Candidates must have or be able to obtain work authorisation for Hong Kong in order to apply.
We are a strong supporter of continuous personal and professional development. The successful candidate will be fully supported and inducted into the role. We offer a variety of L&D opportunities to help staff improve their skills and capabilities and provide time and support to enable them to take advantage of such activities. Staff can also access a dedicated L&D budget which empowers individuals to bid for funding to address specific training needs.
We also support business-efficient flexible working. Business needs determine whether a role can be done flexibly. Security considerations however mean we are unable to support the provision of IT for hybrid working. Flexible working arrangements can include part-time, flexitime, job sharing and working compressed hours. These would need to be discussed and agreed with Line Manager.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
The starting salary mentioned in the job advert is unnegotiable, and there is no additional commission or allowance for this position.
The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.
Learning and Development Opportunities:
We offer time and financial support for the successful candidate to take advantage of professional learning and development opportunities inside and outside of the organisation.
There is also the opportunity to gain formal qualification in IOSH/NEBOSH.
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Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline.”
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.
Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides detailed guidance on how the behaviours are defined.
Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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