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View Vacancy – EG – UKVI Visa Outreach Officer (HEO) [also open in Algiers and Tunis]
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Other British Government Departments (Partners across Government, including UK Visas)
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UKVI (UK Visas and Immigration)
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The British Embassy in Cairo is looking to recruit a Visa Outreach Officer under the UK Visas and Immigration (UKVI), job grade Higher Executive Officer (HEO), on a fixed term contract of one (1) year.
The jobholder may be based in one of the following locations: Algiers, Cairo and Tunis. Applicants should only apply once to their preferred job location.
UK Visas and Immigration’s overseas Visa Outreach Officers have four key areas of responsibility, these are:
1. Representation and Stakeholders:
Visa Outreach Officers are responsible for promoting awareness and understanding of the UK’s visa offer, delivering regionally tailored customer and stakeholder communications, assisting with high-profile/value applications, and working with Government Partners (including FCDO, DIT, Visit Britain, and the British Council) to increase understanding of Visits, Study, and Investment visa offers. Visa Outreach Officers achieve this by:
- Leading on relationship management with senior stakeholders in the agreed VSI priority countries across their region.
- Strategically planning communications and engagement activities to build relationships with key stakeholders in the market, including HOMs/DHMs/Head of DBT, Heads of VB and BC, key education and tourism agents, British Chambers and Business Councils, airlines, and like-minded mission counterparts.
- Managing key in-country relationships regarding UK visa services and changes to the visa regime and managing the Regional Outreach Mailbox replying to queries from HMG colleagues within 24 hours.
- Amplifying and targeting distribution of centrally devised communications / messaging campaigns.
- Being a knowledgeable first point of contact and visa expert for HMG colleagues, building trust and confidence in UKVI.
- Being an active member of Post leadership, engaging in weekly leadership meetings, country business meetings and plans, running regular lunch and learn sessions, and attending occasional Political and DBT team meetings to promote visa awareness.
- Supporting high-profile events and high-value applications, distributing event-specific communications and liaising appropriately with visa decision-making centres.
2. Assurance and Integrity:
Visa Outreach Officers are responsible for assuring the quality of the customer experience in Visa Application Centres (VACs), Secure English Language Testing Centres (SELTs), and TB clinics through visits, information from travel/education and PAG stakeholders, and formal audits as directed by the Regional Assurance and Integrity Manager. Visa Outreach Officers achieve this by:
- Conducting monthly ad-hoc visits to Visa Application Centres and Secure English Language Testing Centres to gather local insight and intelligence from customers.
- Investigating local customer experience issues and escalating any issues immediately to the Regional Assurance and Integrity Manager.
- Supporting Visa and Citizenship Application Services (VCAS) relationship management with our supplier, Visa Facilitation Services (VFS.)
- Providing additional support to the Regional Assurance and Integrity Manager for piloting and rolling out supplier service innovation.
- Conducting formal audits of VAC, SELT, and TB Centres to ensure compliance with UKVI standards, within timescales set by the Regional Assurance and Integrity Manager.
3. Customer Insight and Innovation:
Visa Outreach Officers are responsible for collecting and reporting market insight and customer intelligence to UKVI teams, driving continuous improvement of the UK visa service and our customer offer, including identifying opportunities for change and innovation. Visa Outreach Officers achieve this by:
- Using all engagement opportunities both internal and external to collect market insight, and sharing this insight with relevant UKVI teams globally.
- Identifying opportunities for customer improvements in the market, and working with relevant UKVI teams to deliver these.
- Being a ‘country expert’ and source of knowledge / expertise for colleagues across UKVI and the Home Office.
- Providing ‘on-the-ground’ market insight data and intelligence to UKVI teams, including identifying potential changes in visa demand, and opportunities for innovation to continuously improve our customer offer.
- Supporting the pilot and roll out of supplier service innovation, such as supplier remote printing and On Demand Mobile Visa services.
4. Supporting Operations:
Visa Outreach Officers are responsible for promoting streamlined processing schemes with HMG partners and stakeholders, undertaking regional insight taskings from UKVI teams, and supporting UKVI Country Leads. Visa Outreach Officers achieve this by:
- Building close relationships with Visits Service Line Country Leads, and agreeing on required Decision Maker training and awareness materials.
- Leading on the promotion and implementation of the Global Partner Programme within their region, working with the Department for Business and Trade to target new members and meet sign-up targets.
- Providing regional critical incident or major event support and other ad-hoc tasks as directed to support UKVI regional operations/objectives.
The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required. The job description may be reviewed to meet changes in business needs.
Key behaviours required for the role:
- Communicating and Influencing – Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
- Seeing the Big Picture – Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest.
- Working Together – Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
- Changing and Improving – Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
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- Ability to work independently, including planning and delivering long-term projects, manage workload and deliver results.
- Experience of representing your organisation, including with senior stakeholders
- Ability to travel frequently across the region and to the UK.
- Ability to work collaboratively and remotely within a team located in multiple locations across the region, and with colleagues across the globe.
- Well-developed communication skills – both written and oral
- Confidence in speaking in public, engaging with stakeholders, and delivering public presentations, including virtually.
- Experience of working collaboratively with other organisations
- Ability to manage range of different tasks, to prioritise effectively, meet deadlines and maintain high quality standards.
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- Experience in immigration/visas work.
- Analytical skills.
- Project Management experience .
- French and Arabic speaking and writing on proficient level.
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Changing and Improving, Communicating and Influencing, Seeing the Big Picture, Working Together
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5 October 2025
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Higher Executive Officer (HEO)
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Full-time, Fixed Term
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36
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12 months
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Middle East & North Africa
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Egypt
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Cairo
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British Embassy
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1
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USD
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2,926
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monthly
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7 December 2025
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Eligibility:
If you are selected for this position, the Embassy will be able to employ you as long as you:
- Have the right to work and live in Egypt; and
- Receive the appropriate level of security clearance.
Remuneration:
The Embassy aims to offer an attractive working environment and remuneration package for this role, including a non-negotiable gross salary of USD 2,926 per month, subject to insurance and tax as per the usual regulations, based on a 36 hours per week.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
We offer a competitive package including medical benefits, performance related bonus, recreational facilities, opportunities for job related training and development, etc. There are no other allowances payable as part of this package. No accommodation nor relocation expenses are payable in connection with this position.
This role is for a full-time employment, on a fixed-term contract of one (1) year, subject to three (3) months’ probationary period. This role will involve frequent travel across the region and to the UK for business purposes. The successful candidate must be able to secure visas for these countries.
Please note that due to the operational requirements of the role, this is not suitable for part-time or job sharing.
The British Embassy is committed to helping staff develop in their careers through formal and informal training and coaching. A healthy and active Learning & Development committee supports staff in their goals. In addition, we have access to the substantial number of resources that the Embassy and UK Foreign, Commonwealth and Development Office’s International Academy provides. The successful candidate will be encouraged to consider professional development subject to resource environment.
Upon arrival into the position, you will go through a comprehensive Visa Outreach Officer onboarding process conducted by your mentor (a fellow Visa Outreach Officer in the region) and using resources in the Outreach Training Centre on UKVI’s Outreach Hub.
UKVI’s International Network encourages all staff to develop their capabilities, through both formal training (courses) and informal (job-shadowing, coaching, on-the-job training etc). The majority of our formal L&D opportunities are drawn from FCDO resources. All staff are encouraged to share their skills and experience with colleagues, through informal training (‘lunch & learn’) or coaching/mentoring.
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How to apply:
Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.
Interested candidates must include 1) an updated Curriculum Vitae (CV) 2) a motivation essay stating how you meet the requirements of the role; and 3) examples, in the relevant sections of the online application form, of how you meet the key behaviours and skills required.
Applications that do not include this information will not be considered.
Closing date of receiving applications is before 23:55 (Egypt local time) on 05 October 2025.
Applications received after the stated deadline will not be considered.
Internal candidates (i.e., those who are currently employed by the British Embassy Cairo) applying for this position should consider informing their current line manager upon submission of their application.
Process:
The recruitment process, including security clearance, is expected to take around 2-3 months. The security clearance process includes checks available in country and with UK, dependant on the security level required for the role and the candidate’s profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.
Appointable candidates who were unsuccessful at interview may be placed on a ‘reserve list’. If during the reserve period of six (6) months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.
Personal data collected will be treated in strictest confidence under the terms of the UK Data Protection Act and used for recruitment purposes only.
The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require. The British Embassy Cairo is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local Egypt employment law.
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To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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